I am a bit confused by the wording in the fair conditions for the new international Economy Flex class. http://www.qantas.com.au/regions/amadeus/minirules/AUEUFLEX/
Are they saying a No Show gets charged $500 then the rest of the refund conditions apply, however a straight cancellation (assuming min 24 hours before?) you skip the first step and jump straight to full refund?
Then goes on to say "This fare may be used as credit towards the payment of any higher fare from the point of origin, provided the new fare conditions are met.".
So if I cancel before departure, do I get a refund (as in cash back) or is it just credit?
I have asked questions on the QF Facebook page previously including links to the pages I would like clarification on, and each time they say to see the website! I have to stop myself to replying with "You @#%# @^$%E#@^%$ &%#$, read the question!" The last question I asked was would the points required to upgrade from the new Y Flex still only be discounted for Y or would it be updated to include all three buckets in the Y Flex group (you know, a nice simple YES/NO answer would suffice), I included a link to the points upgrade table. The QF Facebook response was that the website had the information. 3 weeks later it has been changed to now include lower upgrade rates for all buckets in the Flex group!!!!
Perhaps I should ask the question on the Facebook page with a link to the conditions, and see if they tell me to check the conditions on the website!
Are they saying a No Show gets charged $500 then the rest of the refund conditions apply, however a straight cancellation (assuming min 24 hours before?) you skip the first step and jump straight to full refund?
No Show |
|
Cancellations (including no show) |
|
Then goes on to say "This fare may be used as credit towards the payment of any higher fare from the point of origin, provided the new fare conditions are met.".
So if I cancel before departure, do I get a refund (as in cash back) or is it just credit?
I have asked questions on the QF Facebook page previously including links to the pages I would like clarification on, and each time they say to see the website! I have to stop myself to replying with "You @#%# @^$%E#@^%$ &%#$, read the question!" The last question I asked was would the points required to upgrade from the new Y Flex still only be discounted for Y or would it be updated to include all three buckets in the Y Flex group (you know, a nice simple YES/NO answer would suffice), I included a link to the points upgrade table. The QF Facebook response was that the website had the information. 3 weeks later it has been changed to now include lower upgrade rates for all buckets in the Flex group!!!!
Perhaps I should ask the question on the Facebook page with a link to the conditions, and see if they tell me to check the conditions on the website!