New Hobart Qantas Club

[RooFlyer]

Email today from Qantas : lounge update. The ( temporary) lounge at HBA will be closed from June until ‘early 2027’.

Yes the terminal expansion at that end of the terminal will be going on then, but isn’t it complete BS? They had to close the original lounge because of building work so they opened this temporary lounge close by. I wonder if any thought went ahead to see if they might’ve had a spot which would open the entire time.

But hey, they’ll save a lot of money in the six or eight or nine months while there is no lounge at Hobart.

 

[CaptJCool]

Email today from Qantas : lounge update. The ( temporary) lounge at HBA will be closed from June until ‘early 2027’.

Yes the terminal expansion at that end of the terminal will be going on then, but isn’t it complete BS? They had to close the original lounge because of building work so they opened this temporary lounge close by. I wonder if any thought went ahead to see if they might’ve had a spot which would open the entire time.

But hey, they’ll save a lot of money in the six or eight or nine months while there is no lounge at Hobart.

Yeah I saw this

They are working hard on keeping me out of the club. Haha. First it was late night JQ direct flights. Now it’s even mid-afternoon flights with no lounge - I’m heading onto Sydney on 24th June ahead of the Masterclass on 27th

 

[RooFlyer]

Alternative to HBA QP (and non-existent VP).

Flight Deck / Mood Food at Ampol petrol station, Cambridge. Good coffee, northern arrival/departure views and facilities not much different from the airport lounges. 6 mins to departures.

 

[jase05]

Bigger than the old lounge

 

[Daver6]

Email today from Qantas : lounge update. The ( temporary) lounge at HBA will be closed from June until ‘early 2027’.

Yes the terminal expansion at that end of the terminal will be going on then, but isn’t it complete BS? They had to close the original lounge because of building work so they opened this temporary lounge close by. I wonder if any thought went ahead to see if they might’ve had a spot which would open the entire time.

But hey, they’ll save a lot of money in the six or eight or nine months while there is no lounge at Hobart.

Also in the email

In the meantime, complimentary light refreshments will be available for impacted customers.

I wonder what and where this means?

 

[jase05]

wonder what and where this means?

Still got the cafe and that cafe/bar haven’t they?
Maybe like a $20 voucher or something?

 

[Daver6]

Still got the cafe and that cafe/bar haven’t they?
Maybe like a $20 voucher or something?

That would be an improvement on what's on offer in the QP!

 

[Dmac59]

That would be an improvement on what's on offer in the QP!

Have to agree @Daver6
That coffee machine is very average

 

[Flyingwombat]

I just got the email… I’ve got several flights out of Hobart for rest of year. I’ll have my final visit end of May on the way to ASP. Not impressed. Hope they are going to give anyone in southern Tasmania an extension… I’ll be emailing. I’m also going to ask the lounge lady what light refreshments means… will it be a voucher for Liveat? Or a random drink fridge!

 

[RooFlyer]

Maybe like a $20 voucher or something?

Doubt it. That'd be a lot of money! When I read it, I thought 'voucher for a cup of tea or coffee and a (cheap) biscuit' - at one of the places with already long queues. Adding 20 or so lounge pax to these will be ... trying.

Still got the cafe and that cafe/bar haven’t they?

Not surprisingly, there is a lot more retail in the bits of the expanded terminal already opened, but no additional cafes yet. Yes, sStill the 'Liv eat' and the island cafe/bar.

 

[Aeryn]

Flight Deck / Mood Food at Ampol petrol station, Cambridge. Good coffee, northern arrival/departure views and facilities not much different from the airport lounges. 6 mins to departures

6 minute walk or drive?

 

[RooFlyer]

6 minute walk or drive?

Sorry, a 3 minute drive. If you are HLO, you could be airside in 10 mins, then walk onto the plane.

 

[Flyingwombat]

So I lodged my complaint and got an email back with a refusal. It includes a section in bold which comes across as quite rude. I took it to the Ombudsman and was told I need to request a review of the decision from Qantas before they can help... So I've gone back again. Considering I've been a QC member since 2005, a FF since 2000, am currently LT Silver (and was a WP for a while) and have several new bookings for rest of the year, they really are not valuing me at all...

Dear Mr Wombat

Thank you for your email and for sharing your feedback.

We sincerely apologise for the disappointment and inconvenience caused by the temporary closure of the Qantas Club in Hobart. We understand how important lounge access is to your travel experience, particularly given your upcoming travel plans, and we recognise and value your loyalty as a long-standing Qantas Frequent Flyer member.

We appreciate the time you have taken to outline your concerns, including your request for a membership extension. At this stage, however, we regret to advise that we are unable to offer compensation or extend Qantas Club memberships in relation to this closure.

We acknowledge your dissatisfaction and will ensure that your feedback, including your comments regarding notice and overall impact, is formally shared with the relevant teams for consideration.

We understand this is not the outcome you were hoping for and apologise again for the inconvenience caused.


Kind Regards,

Gliena

Qantas Frequent Flyer Service Centre

 

[Dmac59]

So I lodged my complaint and got an email back with a refusal. It includes a section in bold which comes across as quite rude. I took it to the Ombudsman and was told I need to request a review of the decision from Qantas before they can help... So I've gone back again. Considering I've been a QC member since 2005, a FF since 2000, am currently LT Silver (and was a WP for a while) and have several new bookings for rest of the year, they really are not valuing me at all...

Dear Mr Wombat

Thank you for your email and for sharing your feedback.

We sincerely apologise for the disappointment and inconvenience caused by the temporary closure of the Qantas Club in Hobart. We understand how important lounge access is to your travel experience, particularly given your upcoming travel plans, and we recognise and value your loyalty as a long-standing Qantas Frequent Flyer member.

We appreciate the time you have taken to outline your concerns, including your request for a membership extension. At this stage, however, we regret to advise that we are unable to offer compensation or extend Qantas Club memberships in relation to this closure.

We acknowledge your dissatisfaction and will ensure that your feedback, including your comments regarding notice and overall impact, is formally shared with the relevant teams for consideration.

We understand this is not the outcome you were hoping for and apologise again for the inconvenience caused.


Kind Regards,

Gliena

Qantas Frequent Flyer Service Centre

I do not find the text in bold to be rude, but merely a statement of the outcome of your request.

 

[Flyingwombat]

I do not find the text in bold to be rude, but merely a statement of the outcome of your request.

OK - I personally would not put a bold statement like that in a message to a client. It is not the content but the bolding. Kinda like using CAPITALS. My clients in the past would not have responded well to the bold!

 

[RooFlyer]

OK - I personally would not put a bold statement like that in a message to a client. It is not the content but the bolding. Kinda like using CAPITALS. My clients in the past would not have responded well to the bold!

Agree. Use of capitals and bolding in an ordinary message indicates the sender thinks the receiver is a bit dull and needs certain words highlighted to be understood. If a message contains an important etc message, then bold away.