Card Promotions New ANZ Frequent Flyer Black 110,000 points & $100 back

[muppet]

My brother applied for the current 110K points offer. He's been an ANZ customer for 31 years. Has never defaulted on any ANZ product (or any credit product of any kind). Has never paid ANZ a cent of interest. Owns his own home outright. Has more than $200K in the bank. Is single with no dependants. Has no debts of any kind.

Application denied! The reason? He's recently started a new job and doesn't have three months of payslips from that job. Sumand at ANZ's call centre (in Asia, obviously) told him it was a no-go, despite ANZ's own lending terms saying, "If you do not have a payslip that shows a 3 month Year To Date income figure, we will require supporting documentation to show 3 months of income such as previous payslips; your most recent ATO Income Statement; or your Individual Tax Return and ATO Notice of Assessment no older than 22.5 months)" (https://www.anz.com.au/content/dam/anzcomau/documents/pdf/CC_document_guide.pdf).

To top it all off, ANZ still did a credit check on him, knocking more than 50 points of his score. He's now closed all his ANZ accounts and ended his relationship with the bank.

Is it possible ANZ decided it wasn’t going to make any money off him?

 

[Danger]

Is it possible ANZ decided it wasn’t going to make any money off him?

I doubt it. The bank was still going to get the $400-odd annual fee. Beyond that, I'd be dumbfounded if a mob like ANZ had the data showing my brother hadn't paid it a cent in interest.

He should try an AFCA complaint.

Not a bad idea. My brother has submitted a complaint to ANZ querying why its own policies weren't followed. AFCA can't hurt, I guess.

 

[_TheTraveller_]

Applied for the QFF Black Card while holding the Travel Adventure card, I believe I should still be eligible given that the Travel Adventure isn't a ANZ Frequent Flyer credit card right?

Just hit the minimum spend and will wait till the 2nd statement before getting too concerned...

 

[ZMan]

So we have to call up ANZ concierge to get the qantas lounge passes and it can’t be done online?

Also the T&C says it’s only valid for qantas international business lounge? Was gonna use it for the qantas domestic flight I’m taking tomorrow…

 

[MELso]

So we have to call up ANZ concierge to get the qantas lounge passes and it can’t be done online?

Also the T&C says it’s only valid for qantas international business lounge? Was gonna use it for the qantas domestic flight I’m taking tomorrow…

If it's a standard QF lounge pass, you can link it to your PNR, but it needs to be done a few hours in advance. You can see what QF lounge passes you have here: https://www.qantas.com/au/en/frequent-flyer/the-qantas-club/complimentary-invitations.html

 

[MikeG]

I just paid my first bill in full, I got standard QFF points, but no bonus points, no $100 credit and no lounge passes. I guess I'll just wait the 3 months before I churn, hopefully they will pay out by then.

 

[Hunter4vr]

I just paid my first bill in full, I got standard QFF points, but no bonus points, no $100 credit and no lounge passes. I guess I'll just wait the 3 months before I churn, hopefully they will pay out by then.

You should get the points and the fee rebate within a couple of weeks after the first statement. The lounge passes are not automatic, you will need to call the ANZ concierge to receive them, it's a bit annoying.

 

[jbman]

The info on getting the passes is on the application page

ANZ Frequent Flyer Black credit cardholders are entitled to two complimentary Qantas Club lounge invitations in any 12-month period.

You can redeem your complimentary Qantas Club lounge invitations by calling ANZ Concierge on 1300 580 765 (or +61 2 7907 0805 from overseas).

 

[papeto]

Thanks, just got approved today for this one. Now to spend the $5,000!

 

[konvul]

Has anyone had any luck with getting a pro-rata refund of the annual fee?

 

[MikeG]

Has anyone had any luck with getting a pro-rata refund of the annual fee?

Good luck with that - banks don't do common sense.

 

[konvul]

Trying my luck I’m not under the illusion I would get it back.
ANZ offered $100 back (from $370).
I’ve had the card open ~6 weeks.
Ive read old posts which say some people have gotten a refund, but nothing recent.

 

[exceladdict]

Trying my luck I’m not under the illusion I would get it back.
ANZ offered $100 back (from $370).
I’ve had the card open ~6 weeks.
Ive read old posts which say some people have gotten a refund, but nothing recent.

If it's typically a non refundable fee, which I believe it usually is, I'd count $100 as a win!

 

[konvul]

If it's typically a non refundable fee, which I believe it usually is, I'd count $100 as a win!

Great, I’ll take it as a win and leave it as is

 

[DC3]

My brother has submitted a complaint to ANZ querying why its own policies weren't followed

 

[LostRedditor]

I cancelled this card about 3 months ago and managed to get a partial refund of $345. No idea how the call centre person pulled this off, I held the cards for about 4 months

 

[turnipapple]

I applied and was approved for this card recently. Took 2 business days to approve and they requested a lot of details which I assume is because I am a casual worker. It was 80 pages long due to different banks/brokers/share registries and I wonder if they even looked at it .

1. 6 months payslips/bank statements.
2. Interest income, dividend income, statement of shareholdings/account summary. I went back 12 months although they didn't specify a duration.

In 2020 I applied for the same card as a full time worker and only required 2 payslips with YTD income or 3 months payslips.

 

[LostRedditor]

I applied and was approved for this card recently. Took 2 business days to approve and they requested a lot of details which I assume is because I am a casual worker. It was 80 pages long due to different banks/brokers/share registries and I wonder if they even looked at it .

1. 6 months payslips/bank statements.
2. Interest income, dividend income, statement of shareholdings/account summary. I went back 12 months although they didn't specify a duration.

In 2020 I applied for the same card as a full time worker and only required 2 payslips with YTD income or 3 months payslips.

When I applied I submitted bank statements instead of pay slips, can't remember why, but I will never do it again. They rang me to interrogate me over every little thing they could find. Like I had some payments to Norway, helping my sister pay down a loan, and the decription said "loan" so they assumed I had undisclosed foreign debt. They asked me why I had paid such a high credit card bill the previous month, and I have to explain that I had just gotten back from 2 months travelling overseas. There were more as well. So painful, I won't do that again

 

[turnipapple]

When I applied I submitted bank statements instead of pay slips, can't remember why, but I will never do it again. They rang me to interrogate me over every little thing they could find. Like I had some payments to Norway, helping my sister pay down a loan, and the decription said "loan" so they assumed I had undisclosed foreign debt. They asked me why I had paid such a high credit card bill the previous month, and I have to explain that I had just gotten back from 2 months travelling overseas. There were more as well. So painful, I won't do that again

Interesting. Luckily my bank statements only have transfer to my other accounts and 5x $1 transactions every month to get the bonus interest lol.

 

[DC3]

When I applied I submitted bank statements instead of pay slips, can't remember why, but I will never do it again. They rang me to interrogate me over every little thing they could find

Agree that providing bank statements could cause issues. I have always been able to avoid providing these as I’m able to provide payslips