New 767 Interiors & Trip Report.

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ChrisCunard

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For those interested:

ImageUploadedByAustFreqFly1368893670.678334.jpg
Above: Business Cabin.

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Above: whY cabin.

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Above: view from 5B.

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Above: iPad on seats.

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Above: Dinner.

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As a Platinum with Qantas I've flown on my fair share of 767's and over the years have wondered and wondered why they had not upgraded them.

Well, finally they have, and now for the first time I've flown on one! It makes a big difference.

I had a relaxing hour at the Qantas Club (Business Lounge) - though it was very hard to find a seat as the space is too small for the number of people using the lounge in Melbourne.

There was no boarding call made in the Business Lounge for this service, though "Boarding" and then "Final Call" flashed on the screens; so I made my way to the gate which was at the far end of the terminal.

The service was QF773 from MEL to PER.
The aircraft was VH-OGI "City of Port Augusta".
The date was 14/05/13.
Seat 5B in the Business cabin.

The first hint that this aircraft was an upgraded aircraft was the "Q-Streaming" logo stuck near the front door. This was a 767-338ER (as I understand it the -336's are not being updated) and it was great to be getting an upgraded aircraft for the long flight to Perth.

On boarding, you notice a significant difference from the usual Qantas 767 experience.

The new cabin looks fresh and clean, and takes at least a decade off the appearance of these aircraft. Changes include new curtains, painted walls and bulkheads, refreshed chairs, new carpets and all the lighting appeared to be working well so the aircraft looked bright and airy. And as row 5 is the last row of the Business Class cabin, I grabbed a sneak of the fancy new Economy class.

The updated chairs are far more comfortable than they were before. The last few services I've had on aircraft that weren't upgraded the chairs were flimsy with poor back support and broken head rests.

This time, all the seats appeared to work well on this aircraft and mine was very comfortable. The new coverings have a lot more padding than the old seats and this was far more comfortable.

After take off the cabin crew explained how to use the iPad's (Q-Streaming) which attach to the back of the seat in-front of you (unless you're unlucky enough to be in Row 1 or Row 23 where it has to sit on your tray table).

My iPad had a low battery so a new one was provided. The movie choice was rather lackluster, with one new release and a number of 3-6 month old films (eg: Sapphires which was showing on the A380 back in September 2012). But it was a huge improvement on the old "Main Screen". There was also around 20-30 TV choices, and the news, as well as music channels.

The "main screens" at the front of the cabin aired the welcome program, then the route map. At tip of descent a 30 min comedy is shown as the iPads have to be turned off. At the front of the cabin, the center screen (and the big projectors which Qantas 767 regulars will remember) are gone, replaced by a stylized version of the Qantas logo which looked very classy. Welcome to the 21st century!

We were offered a dinner service on the flight. We were given the old style tray service which Qantas says they will do away with on the transcontinental service, as it moves to compete more evenly with the (epic) Virgin Australia Coast to Coast A330 J service.

A beer and some pretzels was served first, followed by one choice of entrée - which was poached trout, feta cheese and mushy peas.

Mains offered more choices. Lamb chops, Chicken Salad or Snapper. I went with the Lamb which was served with Israeli Couscous and broccoli.

The lamb was rather dry but it was alright. For sweets I had the Maggie Beer Dark Chocolate and Orange ice cream and a coffee. It's the first Maggie Beer ice cream flavor I'd ever want again - so that was a pleasant surprise!

Other observations I made include:
- Foot rests work better now,
- The lumbar support controls have all been refurbished / mended so they work well,
- Bathrooms aboard haven't been updated and still sport the old blue walls,
- iPads come with iPad style hearphones rather than the sound-cancelling headphones, so I used my own as the 767's GE engines were quite noisy (lovely noise but not so great when trying to watch a film).

We had a smooth flight. When the captain / copilot made announcements it came over the Q-streaming devices too and soon we were on our descent into Perth. It was the smoothest landing I can remember.
 
A contrasting view to the OP experience.

With the A330 being removed from PER-BNE v.v, most of my domestic flying is on the 763 now. In Y, apart from the leather/vinyl headrest, you would not even know a cabin upgrade had occurred. The Y seats are uncomfortable as ever (did they even get changed/'refreshed'?). I am scheduled to try out the 'refreshed' 763 J seats this afternoon for the first time so it could be different up front.

The QF 763 FA's appear to be having a contest on how long the Y meal service can be made to last. On average, it is taking about two hours from when you get your Y meal tray (sitting in row 23) to when they take it away. I had my meal tray for two hours and six minutes last weekend on a four hour and twenty minute flight (I did time it exactly because this is becoming an issue for me).

Qstreaming is a good concept but QF have implemented it poorly. Most content is more than 12 months older than that currently showing on the domestic A330 (I saw it on the plane this time last year). QF do not change the content very often either as most of the movies offered on my 763 flight last weekend were exactly the same as my first Qstreaming flight in late February (and I have photos to prove it).

I am getting an iPad with a flat battery about 33% of the time as I generally fly on afternoon or early evening flights. I have found you generally get around 5 to 8 short pauses during a two hour movie due to networking issues. It would also be nice if QF would allow Safari to go into 'full screen' mode as the Safari menus/tabs at the top of the screen take up screen space and can be quite bright if watching a dark part of a movie and the cabin lights have been turned down.

The 'refreshed' 763 is better than the 738 on cross country flights but that is about it. Choose the A330 if you can get it to PER.
 
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I agree with your points above. The Y cabin looks nicer but the seats are the same in J so expect they are the same in whY. The J seats on the 763 are far nicer than those in J on EBO/P/V but nothing else is better than the A332 in J.

Agree that iPads seem poorly implemented. The most recent movie was "Perks of being a Wallflower" and "Sapphiers" both released in September 2012! But a great idea and they could do a lot better!

On another note, Virgin's A332 service trumps both QF 767 and domestic A332 in terms of comfort, space, service and food.
 
Agree with the OP. QF have done a pretty good job in giving these aircraft a touch up to alllow for a few more years service. Whilst I wouldn't like to be on one to HNL, for domestic, the iPad is a welcome addition. I had my first 767 flight post-refurb in Y last week - all my other flights have been on 737/330. For some reason nothing beats the roar roar of the 767 on take-off!

I found the iPad to be responsive, with no real delay in streaming content. Only watched a few sitcoms (SYD-MEL) but movie content didn't look extensive. Music content looked OK.

Out of interest, when the 767s do *eventually* retire, is there any plans for Q Streaming to be rolled out onto the non AVOD 737? Have QF made any mention of this considering they'll have approx 5000 iPads from the 767s?
 
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