Need help with Singapore Airlines

[wmetz]

Its an economy ticket, what luxury dinner have you ever been served in economy.

Companies that value clients will always understand that clients make mistakes, especially these days when you dealing with computers

and not real people. My friend didnt want a refund just the luxury of paying a penalty to pay for a unfortunate delay. WoW make a client happy and charge them more..


That ok. next time they choose a different airline. At least they now have a good dinner story to tell there friends.

 

[Alanslegal]

Its an economy ticket, what luxury dinner have you ever been served in economy.

This is irrelevant to your argument, point or issue.

Companies that value clients will always understand that clients make mistakes, especially these days when you dealing with computers and not real people. My friend didnt want a refund just the luxury of paying a penalty to pay for a unfortunate delay. WoW make a client happy and charge them more..

Singapore Airlines definitely values your custom (and everyone's else). They are a 5* airline according to SkyTraxx so it must mean that they are doing more things very right, than they are doing wrong. It appears that the only mistake was on your friends behalf who did not read the terms and conditions BEFORE agreeing to PAY and BOOK the ticket. I will refer to your original post that it was a "last minute work committment, so needed to change the departure date .... that's where the problem started". And not an issue with dealing with computers as you assert above.

It may be easy to say "make a client happy and charge them more" but if your friend was allowed to change the dates 1 or 2 days before flying ..... that seat could end up not being sold and be EMPTY. Singapore Airlines is a business and sure they could let you pay $200, $300 more to change .... but an empty seat and Singapore loses out. That is WHY Singapore Airlines and most good airlines, will always tell you very clearly before you book what you can or can't do with your tickets - and what the penalties are - then you can decide if you want to book or not.

That ok. next time they choose a different airline. At least they now have a good dinner story to tell there friends.

Each to their own, but talking about a negative thing (at no fault of Singapore Airlines) over dinner, isn't there more happier things to talk about at dinner?

 

[wmetz]

So if they had pay the extra first time, then there still be an empty seat... and it wasn't 1 or 2 day notice .... D'OH and haven't you heard that airlines keep a note of people that like to fly on earlier flights in case a vacancy becomes free. And wasn't a holiday or peak dates either. and we talking about economy tickets, not first class where seats are very limited...

I think we need to start a new forum on what is five star treatment, I got plenty stories to tell.:-|

 

[mannej]

Sorry but SQ not allowing you to change on a non refundable/changeable ticket does not not make them a 5 star airline. Get over that, I think the two options your friend may have is the travel insurance or hitting their boss up.

Flexibility is something you pay extra for, so highlighting first class is a moot point as most business and first tickets allow you to change, you pay extra for that in economy;-)

I don't think SQ would care you flying someone else, and if you tried the same story around my dinner table, I'd just shrug my shoulders and go oh well...

 

[NM]

[Mod Hat]
Please stick to the orignal topic.
[/Mod Hat]

 

[wmetz]

The forum now seems to have disappeared, I guess the little guy doesn't stand a chance.

Viva La France

 

[Alanslegal]

this thread might as well be closed, the OP doesn't want to accept the learned advice/suggestions ... yet still wants to argue it to death on and off tangent to the original issue.

 

[wmetz]

Re: Business who value their customers

The simple question is about doing as much as you can for your customers especially when there no or little expense incurred. That why business in good or bad times still command market share.

Update: Good News Its going to be fixed for FREE. someone was listening. Thanks

 

[niemann]

Re: Business who value their customers

Another non-existent problem posting. Always happens to people buying the cheapest low-rent stuff.

 

[Danger]

Re: Business who value their customers

How does one determine the fare bucket for a particular flight when booking using the SQ website? I'd like to know how much I have to spend before I can get a fare that will credit to Turkish Airlines. I have TK's earning table but I don't know how to find the SQ fare class.

 

[dajop]

Re: Business who value their customers

How does one determine the fare bucket for a particular flight when booking using the SQ website? I'd like to know how much I have to spend before I can get a fare that will credit to Turkish Airlines. I have TK's earning table but I don't know how to find the SQ fare class.

On the second page (ie. after you select your flights/fare) there should be a link towards the bottom that states "See the fare conditions of your selection". Click on that and the first letter of the Fare Basis Code shows it. So far from what I've seen if a fare earns 100% on Krisflyer, it will earn 100% on other star alliance programs. If it earns 50% or 10% in Krisflyer, it earns nothing on other star alliance programs.

 

[Danger]

Re: Business who value their customers

On the second page (ie. after you select your flights/fare) there should be a link towards the bottom that states "See the fare conditions of your selection". Click on that and the first letter of the Fare Basis Code shows it. So far from what I've seen if a fare earns 100% on Krisflyer, it will earn 100% on other star alliance programs. If it earns 50% or 10% in Krisflyer, it earns nothing on other star alliance programs.

Wonderful. Thank you for that. A quick search shows the lowest two fare buckets don't earn on TK. Ouch. Expensive.