My week of Hot and Cold service from Virgin

[munitalP]

HOT: Sitting in the cabin for ~40 minutes with no aircon on tarmac in MEL on Tuesday awating departure for NTL

COLD: The aircon finally starting to take control of the cabin temperature 25 minutes into the flight

HOT: Sitting in the cabin for ~40 minutes with low aircon on tarmac in NTL today (Friday) awating departure for MEL

COLD: Being deplaned because its broken

HOT: The service provided by Kathrine and Sam, the DJ check in chicks in organizing me next flight out (NTL/BNE/MEL)

HOT: Kathrine & Sams ability to stay cool with lots of PAX blaming them personally for the maintenance issue

COLD: The Heineken I am drinking now awaiting my BNE departure

Thanks Girls and DJ great treatment of status PAX

munitalP

 

[Reggie]

Mmmm seems Qantas may have a problem, lots of WP's sndf SG's moving to Virgin, and enjoying it.

Sales/Marketing 101 - Takes much more money, time and effort to win business than to keep it, and even more to get back business you lost.

 

[antycbr]

Perhaps the delays associated with NTL were to ensure that there were no incoming military chartered Westwinds in the area given their air proximity incident earlier this week?

 

[cove]

Maybe we will need to become accredited as airline mechanics to help out when we fly.
Got a spanner or two munitalP ??
The Heineken would pretty much fix everything I think so good thinking on that idea.

 

[munitalP]

Some metal skirt in the luggage hold damaged that in the worlds of the pilot, would remotely put the AC at risk of depressurization or if there was a hold fire, at dire risk.

OK, I'm happy knowing they wont take risks.

The lady captain put one row 2 PAX right in their place - BTW she announced the problem addressing the PAX face to face over the FA intercom, she asked him, what would he prefer, alive on the ground or dead in the air? LOL, over dramatized, but remotely true

 

[pauly7]

Lots?... Lol love a good generalization....

 

[anat0l]

Sales/Marketing 101 - Takes much more money, time and effort to win business than to keep it, and even more to get back business you lost.

Human Nature 101 - The good that you do for someone on any number of days will be completely invalidated on the day you make a mistake.



Good to hear that DJ handled this situation well, munitalP.

 

[JohnK]

Good to hear you had some positive experiences with DJ, munitalP.

Mmmm seems Qantas may have a problem, lots of WP's sndf SG's moving to Virgin, and enjoying it.

Is QF still lurking here? Could learn a thing or two.

Sales/Marketing 101 - Takes much more money, time and effort to win business than to keep it, and even more to get back business you lost.

I would love to see the domestic load figures for February. How much inpact have the recent changes made? If QF's numbers drop and DJ's increase then QF could be in a little strife.

 

[Reggie]

Human Nature 101 - The good that you do for someone on any number of days will be completely invalidated on the day you make a mistake.

Depends how the mistake is handled, acknowledged and then dealt with.

 

[moa999]

OT
qf at bne screwed today
543/5 delayed 90, 549 delayed 30, 551 delayed 5, 553 delayed 90
551 took off first compared to two flights before

popped into biz lounge (arrivals access with just a flash of the card) for a call, back out cab rank was horrific - walked round to dj queue - only about 20ppl - gone in 5min

...

so it happens to everyone

 

[anat0l]

Depends how the mistake is handled, acknowledged and then dealt with.

On the whole, based on my daily experience (not personal - observational), all of that makes little difference.

The chance of a "redemption" may be minimal on a social/human level but on a business level most people will at a very minimum forgive but never, ever forget. Most will just condemn you and never return before you even get to the first step of the actions you described.

 

[medhead]

OT
qf at bne screwed today
543/5 delayed 90, 549 delayed 30, 551 delayed 5, 553 delayed 90
551 took off first compared to two flights before

I'd add QF759 at SYD to that list for yesterday, delayed about 70 minutes.