My expensive mistake.

Discussion in 'Qantas Frequent Flyer Program' started by turtlemichael, Aug 10, 2018 at 10:00 PM.

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  1. turtlemichael

    turtlemichael Established Member

    May 24, 2006
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    I got an sms from Qantas today offering me $400 (total for 2 pax) to change off one BNE-CNS flight to another. I guess it was over booked. It didn't worry me which flight I took that day so I grabbed it. On closer inspection, after I had said yes, I noticed that the substituted flight was actually on the previous day. This was a big problem for me. So I phoned Qantas. Even though there are quite a few seats available on the alternative flights that day I was told. "Sorry, you booked it, you live with it! (in marginally nicer terms!)" This did not qualify as a mistake booking reported to Qantas on the same day.
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    The lesson is that I need to accept that it is my responsibility for the stuff up which will end up costing me quite a few dollars. However, the lack of flexibility by QF when seats are available on the day I want does hurt me. I would have been better placed if Qantas had said in their sms the names of the days rather than just the date. I am sure I would have picked it up them and therefore ignored the offer Lessons can be expensive!
     
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  2. Pushka

    Pushka Enthusiast

    Jan 26, 2011
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    They really should have stressed that it was a different day. Dare I say, they deliberately did not stress that? I’d not expect them to offer a previous day flight.
     
    • Agree Agree x 2
  3. turtlemichael

    turtlemichael Established Member

    May 24, 2006
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    Well I felt that (by using the names of the days of the week in their sms so I would have been more likely to pick up the change of dates) but I also accept that they are in the right and it was my mistake and is going to end up costing me quite a few hundred dollars. The lack of flexibility when I reported it within an hour also hurts. Lesson expensively leant!
     
    • Agree Agree x 1
  4. zenyattamondatta

    Jul 22, 2018
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    Is that sort of cash offer for changing flights common?
     
  5. AIRwin

    AIRwin Established Member

    Apr 13, 2013
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    Did you hang up and call again?
     
  6. kermatu

    kermatu Established Member

    May 27, 2012
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    Poor form, even if you had the opportunity to realise the date change. Not what we should expect or live with from a so-called premium carrier.
     
    • Agree Agree x 1
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