Multiple copies of Gazette and Newsletter

[Steady]

Everyone else also get it 6 times?

 

[Dr Ralph]

Everyone else also get it 6 times?
View attachment 108992

Only 3 times (so far)

 

[samh004]

I actually got lucky and received it 9 times this morning... but I have split your post into its own thread as this 'system' has remained unchanged since before Xenforo and is not related to the new website.

It's a random occurrence though, as sometimes you might get many duplicates, but other times just the one email. We can't work out the exact cause, otherwise we would have fixed it already.

 

[Dr Ralph]

as this 'system' has remained unchanged since before Xenforo and is not related to the new website.

It's a random occurrence though, as sometimes you might get many duplicates, but other times just the one email. We can't work out the exact cause, otherwise we would have fixed it already.

I've only received multiple copies since the change of system.

 

[samh004]

I've only received multiple copies since the change of system.

It's been happening for far longer unfortunately, and there doesn't appear to be a pattern that we can pick up.

 

[admin]

As Sam says this problem is not related to the new Xenforo site. It was happening before. We use a completely different service to distribute the Gazette, and it has been playing up for some time. The problem is that it is erratic - most of the time its fine, but then some (seemingly random) subscribers get multiple copies (usually 2, but unto 6!) of the Gazette newsletter.

I should have addressed this earlier - but to be honest, was a bit preoccupied with the Xenforo conversion. I will investigate further in the coming days, and report back on this thread.

Apologies for this inconvenience...

 

[admin]

Further to my last post: we did make some changes late last week which I'm hoping has fixed the problem. Can you please let me know (by PM) if you continue to receive multiple copies of either the Gazette or the fortnightly Community News. Thanks