Mr Joyce says Relax, it’s just about fixed ( but it was still the passengers’ fault)

dylarr

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This article in today's The Saturday Paper is a great read and sums up the current state of affairs quite nicely.


“It’s a complete mess and my honest belief is that they just do not care about providing a good-quality service anymore. They are impervious to public scrutiny and criticism. A new crisis is just another day’s work to them.”
 

boomy

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This article in today's The Saturday Paper is a great read and sums up the current state of affairs quite nicely.


I wrote a comment about it on FB earlier saying this article is another reminder the QF business model is maximising profits for its shareholders. Everything else, including it’s own customers, come second. Nothing wrong with that, it’s capitalism. Banks operate the same way and we all use them but as someone is not blindly loyal to their bank (I hope) nor should they be blindly loyal to their airline.

Personally I don’t like AJ, he’s self righteous and arrogant but no one said the boss of an airline needs to be nice to be successful (look at QR CEO). AJ has only one job to do, make the shareholders happy.
 
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Enjoying it

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They claim the wait times are down, but are the call centre staff now trained any better?
Nope,
QF76 delayed 20hrs, due to missed connections that meant an extra two nights away.
Asked to be put on another flight, call centre confirmed new flight still in business. Ticket arrives 15min later for economy, called back and advised previous seat already gone, no other option available.

Call centre confirmed they got it wrong but would not fix the problem.

Don’t trust anything the call centre staff tell you, go with your gut and if it sounds iffy don’t let them change your ticket or lose out like I have.
 

eastwest101

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Love the Qantas contention to The Saturday Paper that because there were not any baggage issues in Easter of 2021 then the baggage problems of 2022 cannot have been due to the outsourcing of baggage handling which happened in 2020.

How many state borders and international borders were open during Easter 2021 again? :rolleyes:I think Qantas was down to one flight a day between MEL and SYD around then wasn't it?
 

kpc

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As a Plat, I flew my first Qf domestic flight (Adl-Mel-Syd in Y) last Mon in about 3 years...flight needed to maintain Plat. 😉. The lounge in Adl had lemon lime bitters (Va told me none in their Mel lounge a week earlier), fresh mixed nuts were available and sat in 4D on the first sector with lots of legroom (equivalent to row 3 Economy X on Va). Priority boarding available and I wanted to get on early as I had a sewing machine to store in the overhead locker (see my other thread)...flight took off early and landed early in Mel where I had a nice bowl of laksa and wontons from Spice Bar in the Qf J lounge in Mel.....Flight ex. Mel to Syd was 40 mins late initially due to one FA short then runway inspection due to birdstrike by previous flight taking off. Granted no cancellations, no significant delays, did not check luggage in (to go missing) and did not have to call Qf, it was a much better travelling experience cf to Va where I'm also Va Plat:). Of course YMMV!

PS: forgot to mention had free WiFi onboard and fast enough to stream Kayo sports!
 
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Lynda2475

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I have to concur QF ADL were very good with priority boarding when I left last Monday - they let everyone on the Priority queue scan their tickets and board before letting anyone from the pleb queue on. Most other airports they have domestic priority and economy lanes open at the same time.
 

clifford

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Most other airports they have domestic priority and economy lanes open at the same time.
Unlike VA at LST yesterday, where they were extremely vigilant that only priority pax board the aircraft first.

That's (one of) the difference(s) between VA and QF. Oh, and not to mention pre-takeoff sparkling wine, etc,etc...

But I digress.
 

RooFlyer

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Qantas and Jetstar have been pulling out all stops and working with airports and suppliers to ensure the upcoming holiday period is not impacted by the significant disruptions that customers faced over Easter with long queues for security screening and delayed baggage:

Why are they working with airports? Surely its been the bloody customer's fault - not knowing how to go through security without clagging it and bringing their bloody bags to the airport early and clogging up the system another way. Sheesh!

What they need is a customer training day. Compulsory attendance at the airport within 7 days of flying to be instructed on how not to cough up Qantas' otherwise smooth profit generation.

Qantas has started rolling out new check-in and baggage kiosks, starting in Sydney, to speed up customers’ journey.

Yeah, that's going to help, big time.
 

CaptJCool

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Qantas - making customers laugh away their cares
BCD7E0FC-DCFC-4448-86A9-11054E8782BA.jpeg 90348A7B-41A2-45BA-979A-CA2249D68EBA.jpeg 180464A3-48F7-47EF-8FCD-2D9FE01604EC.jpeg 261DFC00-CAAF-40A7-A18F-8AFDD6C1D9A7.jpeg
It’s a roller coaster ride that’s for sure ....
 

Captain Halliday

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Qantas - making customers laugh away their cares
View attachment 282619 View attachment 282620 View attachment 282621 View attachment 282622
It’s a roller coaster ride that’s for sure ....
I’ve posted the video from which these screenshots are taken in the humour thread, but here it is again:

 

TomVexille

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It's no longer necessary to remove these items in some screening lines. Melbourne domestic for example has the newer ones where this isn't required.

T4 maybe. T3 certainly doesn't and I don't believe T1 does either.
 

docjames

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It's no longer necessary to remove these items in some screening lines. Melbourne domestic for example has the newer ones where this isn't required.
MEL T1 laptops and aerosols out.

iPads and phones etc in is ok.

Jackets off through body scanner (put in bag or tray).

Moving well at 0800 yesterday.
 

VHOEJ

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The new Kiosks are terrible and don't save that much time. Not a game changer when people are thankful they get thier luggage. I want to print out a boarding pass- not rely on my phone or drain my battery when the paper ticket which doesn't cost them that much is so much better. Give people the option!
 

TheInsider

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The new Kiosks are terrible and don't save that much time. Not a game changer when people are thankful they get thier luggage. I want to print out a boarding pass- not rely on my phone or drain my battery when the paper ticket which doesn't cost them that much is so much better. Give people the option!
Drain your battery? C'mon it's having it on your screen for 10 seconds to scan and about 10 seconds to show crew.
They do give people the option, print off your own boarding pass maybe?
 
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