Missing Points Claim returning Negative Result

Discussion in 'Qantas Frequent Flyer Program' started by wiz, Dec 27, 2006.

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  1. wiz

    wiz Member

    Jun 7, 2006
    135
    9
    Perth
    I'm a little annoyed and upset after having just made a call to Qantas Frequent Flyer for a missing points claim... Qantas have instead taken points OFF my account rather than crediting any!

    I flew PER - CBR return, and upon checking my account, I noticed that QF hadn't credited any points for the outbound sector. When I queried this, I was told that my company had paid for the flight using a corporate discount card, which did not entitle me for any points.

    Surprised by this answer I asked, "Then why had I received points for the return sector?" The attendant left me on hold for some time and returned to say that I should not have received points for that flight either, and that they would reverse it off my account! Attempting to keep my calm, I promptly said that it was me who was bringing the query to Qantas' attention, and that as a matter of principal (as in it would have otherwise gone unnoticed) Qantas should not be opportunist and instead subtract points off my account.

    I further stressed that it was a Qantas error (as they kept saying I was not entitled to any points), and a "senior team member" would not assist me any further. I also asked to speak to a manager but was denied.

    Can anyone give advice on how to make a successful complaint? I am fairly disgusted at the manner in which this was handled.
     

  2. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
    4
    Oh dear. Since you didn't keep quiet about receiving mileage/SCs on a non-qualifying flight they got removed and there is no recourse (unless the flights really are qualifying for earning).

    Based on the info given I do not see any point in pursuing this.
     
  3. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
    8
    I'm afraid I agree with kiwi. If they said that the flight was ineligable to receive miles then pointing them towards another flight which should not have received miles was an unwise move and they did what I would expect them to do. Personally I woulda kept quiet about the other flight until having verified for certain whether the fare was one that was ineligable for miles

    I do not see any valid grounds for making a complaint

    Dave
     
  4. bravoecho1

    bravoecho1 Member

    Sep 10, 2004
    221
    0
    OOL
    All depending on what class of fare the trip was on, have you considered crediting the flight to another OneWorld program. Maybe they won't pick up on the fact that the ticket was bought using a corporate card.

    You may have a couple of odd points hanging around but something is better than nothing.
     
  5. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
    8
    If attempting to claim to another scheme, they will contact QF for verification of points entitlement and they will most likely send back saying it is ineligable

    Dave
     
  6. bravoecho1

    bravoecho1 Member

    Sep 10, 2004
    221
    0
    OOL
    I totally agree and this is certainly a "if all else fails" option. Based on past experience this has worked 30-40% of the time.

    Nothing ventured nothing gained :D
     
  7. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
    4

  8. Yeah, it's worth a try - the worst they can do is say 'no', isn't it?
     
  9. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
    8
    I do disagree here. It is thistype of thing where people deliberately try to break rules which leads to the state of affairs which people complain about at London where lounge access rules tend to be vigerously enforced.

    The worst that can happen is that they find rule breaches going on and clamp down on it worse than it currently is

    The best thing imo is to take advantage when accidents happen but don't start making waves that will make the overall situation worse

    Dave
     
  10. straitman

    Moderator

    Apr 27, 2003
    16,604
    4,757
    SE Oz (Sale)
    Flight Map:
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    I agree with Dave Noble on this one.
     
  11. Reggie

    Reggie Established Member

    Mar 20, 2006
    1,616
    182
    Manchester
    Agreed, we dont more enhancements to the scheme
     
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