Dieselcanberrra
Junior Member
- Joined
- Feb 26, 2024
- Posts
- 46
We were due to fly premium economy QF3 during September and it was cancelled. Qantas provided an alternative through LAX (premium economy) and then onwards in American Airlines economy cabin. My fare was a revenue fare and I received a partial refund. Qantas advised my husband (points booking) would receive partial refund as well. Partial refund of taxes received quickly for both of us.
I have been going round in (never ending) circles with Qantas Customer Care trying to get the partial points refund for the past 5 weeks. Thus far, I have been advised they have been paid, they will be paid within 7 days, they will be paid within 72 hours, the case is closed, that he is not due them because it was a cash fare. All incorrect.
This has become very frustrating and whilst I will go to the Airline Customer Advocate to get a resolution, is there any other email (hopefully someone more senior) I can copy into my complaint other than Qantas Customer Care?
Yours in frustration!
I have been going round in (never ending) circles with Qantas Customer Care trying to get the partial points refund for the past 5 weeks. Thus far, I have been advised they have been paid, they will be paid within 7 days, they will be paid within 72 hours, the case is closed, that he is not due them because it was a cash fare. All incorrect.
This has become very frustrating and whilst I will go to the Airline Customer Advocate to get a resolution, is there any other email (hopefully someone more senior) I can copy into my complaint other than Qantas Customer Care?
Yours in frustration!
