Not sure if this sub-forum is for MileagePlus queries only, but this is a query regarding United.
I was booked on UA 839 LAX-SYD last night, with connection from COS. The connection time was about 75 minutes which numerous UA staff assured me would be ok.
However, the COS-LAX leg was delayed by 60 minutes for operational reasons and then went tech as we were about to depart. We ended arriving in LAX 90 minutes late, by which time UA839 had departed for Sydney.
Despite being promised assistance with rebooking at the arrival gate there was no-one from UA to be seen, and the nearest service counter was unmanned. The self-serve kiosk kindly informed me that my flight had departed and I should reschedule. The next screen told me that I couldn't reschedule and that I should proceed with my original itinerary (right...?). Finally it informed me to speak to an agent, of which none could be found and telephone service said to find a real person for assistance.
Anyway, walked to the next terminal (from 8 to 7), to find another service counter and was rebooked on UA839 for tonight - a delay of 24 hours.
I was given a voucher for a single night stay at LAX Marriott, and a voucher for $15 for meals. I raised my eyebrows at this as checkout would be at 11am, leaving 10 hours to kill at the airport, and $15 would not even cover a single meal at airport/hotel prices. Agent simply shrugged. Was also advised that trying to retrieve luggage would be difficult and likely problematic, so no clean clothes or toiletries, yet no assistance.
Is this typical compensation? The hotel said I should have received a voucher for 2 nights so I wouldn't have to check out so early. The $15 went on breakfast. Flying in J with *Alliance Gold if that makes any difference.
Thanks.
Searching...
I was booked on UA 839 LAX-SYD last night, with connection from COS. The connection time was about 75 minutes which numerous UA staff assured me would be ok.
However, the COS-LAX leg was delayed by 60 minutes for operational reasons and then went tech as we were about to depart. We ended arriving in LAX 90 minutes late, by which time UA839 had departed for Sydney.
Despite being promised assistance with rebooking at the arrival gate there was no-one from UA to be seen, and the nearest service counter was unmanned. The self-serve kiosk kindly informed me that my flight had departed and I should reschedule. The next screen told me that I couldn't reschedule and that I should proceed with my original itinerary (right...?). Finally it informed me to speak to an agent, of which none could be found and telephone service said to find a real person for assistance.
Anyway, walked to the next terminal (from 8 to 7), to find another service counter and was rebooked on UA839 for tonight - a delay of 24 hours.
I was given a voucher for a single night stay at LAX Marriott, and a voucher for $15 for meals. I raised my eyebrows at this as checkout would be at 11am, leaving 10 hours to kill at the airport, and $15 would not even cover a single meal at airport/hotel prices. Agent simply shrugged. Was also advised that trying to retrieve luggage would be difficult and likely problematic, so no clean clothes or toiletries, yet no assistance.
Is this typical compensation? The hotel said I should have received a voucher for 2 nights so I wouldn't have to check out so early. The $15 went on breakfast. Flying in J with *Alliance Gold if that makes any difference.
Thanks.
Searching...