Had someone on the "premium" desk ask me: "are you finished yet" when I was asking a question about check in via the mobile and why it had changed my pre-selected seats to a middle seat at the back for me and another middle seat for SWMBO even further back. After that I don't really think about the "premium" desk as something "premium"
The team in Canberra that look after the P1s are downright rude and arrogant unlike the standard Premium desk who are fantastic.
Ouch!! to both, but hardly surprising.
I feel for the OP, but if all of the credits were due in a day or 2, QF
might be kind, but given its 17 days, I, like others, think its a given they wont be.
Slightly OT, I was SG with a requal date of 31 May. With 6 weeks to go, I was sitting at 1395 SC with a flight MEL-DFW-LGA booked for 26 May. I knew that the SC from the flight would get me to WP, but I also knew that there were "status issues" with AA. Given the circumstances, I knew I couldnt possibly get the card in time so called the FF service centre to ask if it was possible to be upgraded to WP 5 SC early. They said they'd escalate my request for a status upgrade and would get back to me within 24 hours. 2 days later, nothing. A week later, nothing. 2 weeks later, nothing. It got to the point where even if they made the decision there and then, I wouldn't receive the card in time, so I told them to cancel the request, and I'd earn WP in my own right. I NEVER expected that they would grant me WP status early, but they indicated it was highly likely, so they got my hopes up for nothing.
As it turned out, all 5 of my AA bookings (in F mind you) retained my old SG status despite my FF number being repeatedly removed from the bookings and put back in. Nothing the AA lounge staff did would get the bookings to reflect my new WP/OWE status which meant no F lounge access and a much lower priority when flights were cancelled which caused me to be stranded in St Thomas for 9 hours and missing 4 flights because of my "low" status.
The points however credited correctly at the WP rate.
Moral of the story is, if QF wouldn't help me out when I would have actually earned the required SC within my membership year, expecting them to help you out when you earn the required SC's 17 days late is nonsensical.
