Just thought I would give you all a bit of an update. Yes they are still dragging it out.
My initial enquiry was met with a reply that my points were credited after the expiry date for the promotion, which I then explained to them that was totally logical as their date (6am on June 14th) was a day prior to the day that Woolies would move points across to Qantas, therefore The points should be credited.
I was informed that I would have to contact Woolies and get proof that the transactions took place prior to 6am on the 14th. The reasoning behind this is that the 500 point transaction isn't handled by QFF it is handled by Woolies.
Meantime I have sent an email to Woolies requesting these records. I then received a reply from Woolies with a form attached that I would have to fill out and forward to them with appropriate ID attached before they could release these details.
I also decided to send off a complaint to QFF telling them about the problem and asking them to just answer one simple question which was.
"Why would you run a promotion with an end date of June 14th when you know full well that points won't be credited until at least the 15th which I guess means that nobody qualifies."
The answer to the question was
"Please request a confirmation from Woolworths Rewards that 2,000 points were reached prior to 6 am on June 14th."
I then pointed out that I only asked one question which was what I stated above and that had not bothered to reply to this.
I was then informed
"To have your 500 bonus points claim processed, you'll need to contact Woolworths directly as these transactions aren’t handled by the Qantas Frequent Flyer Service Centre."
To which I replied that they still have not answered my question and that I would have thought that this actually has nothing to do with Woolies as the promotion was actually run by Qantas.
The reply is below but once again no answer to my question.
"We apologise for the inconvenience this has caused you. To assess your claim for your 500 Qantas Bonus points, please send us the screenshot of the promo and confirmation of the date and time you selected Woolworths Rewards Convert to Qantas Points.
Once we have the documents, we'll process and credit the points once transaction is eligible."
So according to this it would appear they now acknowledge that it is a Qantas promo and not a Woolies promo. I also think I can see where this is heading as they asked when I selected to convert to Qantas points, which was way back when the scheme began. So I provided the screenshot they asked for pointing out that surely they would keep details of promotions that they send out and told them to check my QFF account to see how long it has been linked to Woolies. I have had no reply now for two days so I reckon when it comes it is going to be a little beaut.
Re the line about when I joined Woolworths Rewards, I get the feeling that they are going to refer to the section below. would love to hear opinions on this wording.
The thing that gives me a good laugh with all this, is that they are squabbling over about $7.50 worth of points. It has cost them more than this in time so far. Once I get this one out of the way the next one is for points from a restaurant booking, bit more fun to be had.
Important information
You must be a Qantas Frequent Flyer member to earn points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program
terms and conditions.
This bit here, but it doesn't say it is for this promotion, it says all have to be done prior to 6am 14th June
* To get 500 bonus Qantas Points with Woolworths, you must be a member of Woolworths Rewards, link your Qantas Frequent Flyer number to your Woolworths Rewards account, opt-in to convert your Woolworths Dollars to Qantas Points and earn your next 2,000 Woolworths Points by 6:00am (AEST) 14 June 2017.
Every 2,000 Woolworths Points earned will be converted to 10 Woolworths Dollars which will then be converted to 870 Qantas Points. The next conversion by Woolworths will occur on 15 June 2017, to be part of this conversion, you need to select Qantas Points as your reward option by 6am (AEST) 14 June 2017. Please allow up to seven days from Woolworths' conversion date for Qantas Points to appear in your Qantas Frequent Flyer Account. Selected Caltex Woolworths fuel outlets excludes all Tasmania locations and Caltex Woolworths fuel outlets with a Star Mart or Star Shop. Woolworths Rewards is not available in Tasmania.
