A couple of days after posting the above, I noticed in Manage Booking that one our inbound flights (EK44 FRA-DXB on 24 July) had been cancelled and received an email from Emirates yesterday with proposed alternative flights.
I rang Emirates this morning and despite the warning about higher than usual call volumes, I got through to a rep straight away. The first rep had to transfer me through to the disruptions team but that only took about a minute, and then my eligibility for a full refund was quickly confirmed and I was asked to complete the online form at
www.emirates.com/refund to get the refund processed. I received a confirmation email shortly after submitting the refund form and the booking has already disappeared from the Emirates app.
I am positively surprised how quick and easy the process was. I will follow up here with a data point on how long it takes to actually receive the refund.
