MH148 12th Nov late flight cancellation

[MEL_Traveller]

Unfortunately the exact reason is often unknown to the passenger and whatever "reason" is given, verification is difficult

In my case it was called a " delay" but the rescheduled flight was 24hrs later. So was it a cancellation or a delay?

To carve out liability under the Malaysian code, the delay has to be due to severe weather, natural disasters, political instability, or ATC.

So pretty easy to identify if it’s one of those.

 

[QfHrGr]

I did check the inbound flight on flightaware and apparently that flight was also cancelled, so i wouldn't say it's because of the delay on the inbound flight. Keen to know if there's anywhere else to verify the actual reason for compensation as this 12 hour delay with 3.40am departure time has caused chaos to my schedule and terrible inconvenience if the airport couldn't prepare my mom a wheelchair assistance. I rang MH and they say they couldn't secure that on their end either due to short timeframe , which is unacceptable to consumer

Re wheelchair assistance, once on board ask the cabin crew to organise it. They are able to do that if you still luck out before the flight. Even if you are able to secure something before the flight, still no harm in asking the cabin crew to check and confirm that your mum's wheelchair requirement will be met on arrival.

 

[AIRwin]

I'll accompany her to do the check in , the issue is she doesn't speak english and she doesn't know where to go after she goes past the checkpoint.

This reminds me of a previous encounter - perhaps in the worst case the check-in agent can ask around if another passenger on the same flight is willing to escort your mom past the checkpoint?

Post in thread 'QF lounge meet ups - How to answer the offers?'

Apr 29, 2019

I recently flew MEL-SYD on a JQi flight. As I was walking past the service desk after checking in, the staff called out to me and asked if I could help guide a passenger who didn't speak much English through the immigration process for a domestic flight. I ended up taking him as a guest to the First Class lounge and even asked him to follow me on the T bus from SYD international to domestic as his relatives were mistakenly waiting for him there...

• AIRwin

• 

 

[Quickstatus]

So pretty easy to identify if it’s one of those.

On an individual customer level , it would be hard to get the exact verifiedreasons

 

[markis10]

This reminds me of a previous encounter - perhaps in the worst case the check-in agent can ask around if another passenger on the same flight is willing to escort your mom past the checkpoint?

Post in thread 'QF lounge meet ups - How to answer the offers?'

Apr 29, 2019

I recently flew MEL-SYD on a JQi flight. As I was walking past the service desk after checking in, the staff called out to me and asked if I could help guide a passenger who didn't speak much English through the immigration process for a domestic flight. I ended up taking him as a guest to the First Class lounge and even asked him to follow me on the T bus from SYD international to domestic as his relatives were mistakenly waiting for him there...

• AIRwin

• 

Hardly a previous encounter, a LCC doing its own ground services while MH are full service using Menzies as their local agent.

 

[MEL_Traveller]

On an individual customer level , it would be hard to get the exact verifiedreasons

If it’s not ATC, a riot, or extreme weather, the code applies.

It’s really not that hard to find out if any one of those things are happening at KUL or in Kuala Lumpur.

 

[Quickstatus]

If it’s not ATC, a riot, or extreme weather, the code applies.

I think those "extraordinary" circumstances are not necessary to get a full refund or rerouting
Just delays of a certain period is eligible

However, it is a bit moot in the end because getting a full refund just means the passenger is no longer travelling. It does not solve the issue of being delayed. If the passenger still wants a full refund and still wants to travel, then the cost of a last minute ticket will generally far exceed the refund.

 

[MEL_Traveller]

I think those "extraordinary" circumstances are not necessary to get a full refund or rerouting

Even delays of a certain period is eligible

It doesn’t appear to, unless there’s case law to the contrary, as we often see in the European and UK context.

https://flysmart.my/wp-content/uploads/2018/06/Malaysian-Aviation-Consumer-Protection-Code-2016.pdf

Flight delays of 5 hours or more are mentioned, which require a hotel and transport to and from the airport. The schedule says more than one night may be required under this provision.

Cancellation requires re-routing.

Dunno if there’s case law that stipulates a delay over ‘x’ number of hours constitutes a cancellation, as it does in the EU.

 

[Quickstatus]

Flight delays of 5 hours or more

Re routing does not even require a condition of cancellation. Just a rescheduling of more than 3 hours can trigger a re routing eligibility.

Though a re-routing eligibility is not worth anything unless the airline says it can re-route

So the cause of a delay/cancellation is not really necessary in most cases.

 

[MEL_Traveller]

Re routing does not even require a condition of cancellation. Just a rescheduling of more than 3 hours can trigger a re routing eligibility.

Though a re-routing eligibility is not worth anything unless the airline says it can re-route

So the cause of a delay/cancellation is not really necessary in most cases.


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That’s an interesting one. There is no provision in the text for a ‘rescheduled’ flight. Whereas delay and cancellation are mentioned.

It seems they’re treating a rescheduling - as distinct from a delay - as a cancellation, provided that rescheduling is +/-3hours of the original time.

You’d think case law would join the dots on this and deem a delay of more than 3 hours to also = a cancellation. Dunno if there is any out there.

 

[Quickstatus]

You’d think case law would join the dots on this and deem a delay of more than 3 hours to also = a cancellation. Dunno if there is any out there.

From a customers point of view, it matters little.
A delay can be as bad as a cancellation and often worse. Airlines have been known to slow drip a delay which then turns into a cancellation - after the original departure time and often after the last alternative flight has departed.

There is also no specific requirement for the airlines to re-schedule using other airlines

Here, the airline appears to have rescheduled to the next day. If the passenger decides to get a full refund, the refund comes through in 30 days (or so they say). Then the passenger has to find their own way to KUL - maybe via QF or SQ to SIN with last minute fares.
There is likely no way to get there earlier and any eligibility for a full refund is cold comfort.

 

[Quickstatus]

new schedule time is 3.40am which is essentially 12.30hours later in this case

How far is home from airport?

In my case, it was the night flight arriving 4 am SYd-KUL rescheduled to middle of next day - so 12-14hrs

. I lived about 60km from home and I had turned the house over to house sitters.
I mentioned this when they offered taxi home, so they put me up in the hotel near the airport

The house sitter excuse was real but I think I keep using that in future. When I go away, I don't like going home and then returning for the next flight - especially in your case when the new departure is at sparrows

 

[QfHrGr]

MH148 flight from MEL - KUL departing 12th Nov was cancelled on a short notice , and now the flight is delayed to 13th Nov 3.40am , anywhere to check what causes it ? Also I had requested a wheelchair assistance for my elderly mom as she couldn't walk far but this option is no longer available on the website, wonder if it has anything to do with the midnight flight with short staff or I could just ring MH to ask ?

So how did you go for your mum? I see MH148delayed only left about 40 mins ago @05:07

 

[the8guy]

Update - wheelchair service service was attached to the booking and the ground staff (Chantelle at Melbourne airport) was super helpful , she got my mom to wait at the waiting area then less than 10 mins , another staff came and called her name and wheeled her in thru the control. Seemless and efficient in my view !

Just can't seem to find the flight tracker on where the flight is now when i punched in MH148D

 

[Quickstatus]

Just can't seem to find the flight tracker on where the flight is now when i punched in MH148D

Mh148D