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They are fine. You have to remember that most of those reviewers are capturing just that moment in time only. There Will always be varience. I only watch them to see what the seats are like, legroom etc
I traveled with them in March with my wife. BNE to CDG in business via Sian.
I probably wouldn't go that route again.
The airport transfer experience was a little ordinary. You are not allowed to stay in the airport. they move you to a hotel. Checking in and getting through security takes an age!
The lounge at Sian was ok.
The staff were great, both in the lounge and on-board on all legs.
I'd be happy to travel with them again.