Mel-lax oct/nov rt from $444 us qantas

[Ausbt]

Interesting; in my experience VA PE (as long as one is not in row 10) is slightly better than QF PE.

I flew VA PE SYD-AUH row 11 and then decided to change my seat out to row 10 for the return, so I guess I disagree with you there. You wouldn't want to be over 5'10", granted. I agree with you on Q v V, though. Having flown Q PE a couple of times (maybe not enough to know I suppose) I think their product must vary a lot across the fleet. I'm sure on an A380 it's better than VA's 777, but on a 747?

 

[MEL_Traveller]

For the tickets sold on Wednesday, I was charged for the tickets and was on my credit card. I had the e-ticket.

It was through .com only

I had called them on Thursday to confirm the tickets at the time and it was all there as I spoke to the lady.

I would call Qantas (in australia), the sooner the better, as the booking will still be 'live' in the system (albeit it cancelled). They'll be able to assist you. Qantas is honouring the fares.

 

[jaepee36]

Qantas AU said its cancelled and that I need to get in contact with Expedia to get the money back as it is not their issue. This direction was provided in writing.

The issue now is getting Expedia.com to get authorisation for the refund from Qantas USA (in Kansas apparently) as in Expedia's eyes, the fare is non refundable. To make it worse, Qantas USA operate from approximately 11:00pm to 7:00am only Sydney time.

What a joke.

 

[MEL_Traveller]

Qantas AU said its cancelled and that I need to get in contact with Expedia to get the money back as it is not their issue. This direction was provided in writing.

The issue now is getting Expedia.com to get authorisation for the refund from Qantas USA (in Kansas apparently) as in Expedia's eyes, the fare is non refundable. To make it worse, Qantas USA operate from approximately 11:00pm to 7:00am only Sydney time.

What a joke.

the issue is, who cancelled it? if it was Qantas, they can reinstate it. If it was Expedia, they need to answer some questions.

 

[jaepee36]

The e-mail from Expedia advising me of the update to my itinerary states it was cancelled by Qantas.

"Dear Expedia Traveler,

Qantas Airways made the following change(s) to your itinerary:

* Cancelled 2 of your flights. "

I'm at that point that I don't want the flight anymore as a result of the to-ing and fro-ing by Expedia and Qantas. I will choose to fly with another carrier and book directly with them in future.

What is even more annoying is Qantas were happy to initiate and action cancellation of my flights without my knowledge however are happy to hold on to the funds. Why do I need to chase up a refund as result of their cancellation? This is clearly a cash grab without regard for the customer.

 

[MEL_Traveller]

The e-mail from Expedia advising me of the update to my itinerary states it was cancelled by Qantas.

"Dear Expedia Traveler,

Qantas Airways made the following change(s) to your itinerary:

* Cancelled 2 of your flights. "

I'm at that point that I don't want the flight anymore as a result of the to-ing and fro-ing by Expedia and Qantas. I will choose to fly with another carrier and book directly with them in future.

What is even more annoying is Qantas were happy to initiate and action cancellation of my flights without my knowledge however are happy to hold on to the funds. Why do I need to chase up a refund as result of their cancellation? This is clearly a cash grab without regard for the customer.

many cancellations will be ineligible for refund... at least in cash. you might get a credit to be used for future flights... less change and rearrange fees. And probably most of that is automated.

so in cases like this, it requires some manual intervention for Qantas (and Expedia) to work out what went on. Don't take it personally... it's almost certainly an IT issue. Acceptable customer service? no, but they're probably not used to this situation either.

 

[jaepee36]

You would be more experienced in the travel and funding side of it than me (i've only flown a handful of times) so legitimate question:

Am I supposed to accept the fact I make and pay a non-refundable booking, then have it cancelled by Qantas 4 days later (again, not by me) and expect nothing in return?

Is that the norm? (as in accounting for the fact Qantas may choose to cancel the flight, separate to weather or extreme event situations, and you be out of pocket).

 

[ozpete]

You would be more experienced in the travel and funding side of it than me (i've only flown a handful of times) so legitimate question:

Am I supposed to accept the fact I make and pay a non-refundable booking, then have it cancelled by Qantas 4 days later (again, not by me) and expect nothing in return?

Is that the norm? (as in accounting for the fact Qantas may choose to cancel the flight, separate to weather or extreme event situations, and you be out of pocket).

I cant help but wonder why you have been singled out when no one else is in the same boat. You were asked by another member what time you made the booking. Maybe you were right on the cutoff time?
Have you contacted RedRoo here as the Qantas rep?
If so what was their response?

 

[basso]

What is even more annoying is Qantas were happy to initiate and action cancellation of my flights without my knowledge however are happy to hold on to the funds. Why do I need to chase up a refund as result of their cancellation? This is clearly a cash grab without regard for the customer.

If Qantas are not going to provide the service, and you can't get the money back, initiate a chargeback through your card issuer.

 

[jaepee36]

OzPete: I booked prior to 10:45am Wednesday (e-mail came at that point). This was well before cut off time.

I have contacted Qantas AU again who have stated it was a system error of some sort and the person I spoke to couldn't figure out what the issue was. He said I could also request the fare be reinstated but it would have to be done via Expedia.com to keep the cheap rates. can't be bothered.

The rep also said I should get a full refund from the 'Qantas' amount as they never received a cent of it and is still in the Expedia coffers. He stated that I will receive that amount minus Expedia fees. In the case of my booking summary/ itinerary, they are nil.

I just hope Expedia.com receive the same message from Qantas US. Looks like I have to be awake past midnight to follow it up as I don't trust Expedia doing the work on their own without someone there hounding them for it.

Assuming the above is all correct, I cannot fault Qantas on this. I will get back to you guys with the results.

Basso: I may go down that route should Expedia cough this up. Cheers.

 

[ozpete]

Jaepee

Thanks for the update - sorry that you seem to have got the rough end of the stick with Expedia

 

[jaepee36]

Thanks OzPete,

Hope I don't jinx it but I contacted expedia.com again tonight in time with the opening of Qantas USA. The computer response advised my itinerary was cancelled and that I am to expect a refund in 6-8 weeks.

I then got hold of a customer service rep and confirmed this and further, requested what notes were on my file. It was consistent with what I had communicated with Expedia previously. He advised that the supervisor from the day before (gosh the time zone thing is doing my head in) had directly escalated the claim and got a hold of Qantas. As part of that, the supervisor initiated the refund process and the notes confirmed it was the FULL refund amount. I asked what this meant from my end and confirmed that I did not have to action anything further to ensure my payment being returned to me in 6-8 weeks. At the end I thanked the fella for his time and conciseness.

I hope this is the end of the saga, but as per usual have kept notes just in case! It's funny what a little bit of accountability placed on someone (the customer service officer I spoke to in the morning) can result in.

 

[JessicaTam]

Thanks OzPete,

Hope I don't jinx it but I contacted expedia.com again tonight in time with the opening of Qantas USA. The computer response advised my itinerary was cancelled and that I am to expect a refund in 6-8 weeks.

I then got hold of a customer service rep and confirmed this and further, requested what notes were on my file. It was consistent with what I had communicated with Expedia previously. He advised that the supervisor from the day before (gosh the time zone thing is doing my head in) had directly escalated the claim and got a hold of Qantas. As part of that, the supervisor initiated the refund process and the notes confirmed it was the FULL refund amount. I asked what this meant from my end and confirmed that I did not have to action anything further to ensure my payment being returned to me in 6-8 weeks. At the end I thanked the fella for his time and conciseness.

I hope this is the end of the saga, but as per usual have kept notes just in case! It's funny what a little bit of accountability placed on someone (the customer service officer I spoke to in the morning) can result in.

Seems to be good result - apart from the 6-8 week part.

 

[Alanslegal]

Hope I don't jinx it but I contacted expedia.com again tonight in time with the opening of Qantas USA. The computer response advised my itinerary was cancelled and that I am to expect a refund in 6-8 weeks.

I would be pushing harder for an immediate refund, which is possible in my past experiences with mistake fares. Waiting 6-8 weeks for a refund at no fault of your own (other being eager to get a good deal) is unacceptable.

 

[Danger]

Thanks OzPete,

Hope I don't jinx it but I contacted expedia.com again tonight in time with the opening of Qantas USA. The computer response advised my itinerary was cancelled and that I am to expect a refund in 6-8 weeks.

I then got hold of a customer service rep and confirmed this and further, requested what notes were on my file. It was consistent with what I had communicated with Expedia previously. He advised that the supervisor from the day before (gosh the time zone thing is doing my head in) had directly escalated the claim and got a hold of Qantas. As part of that, the supervisor initiated the refund process and the notes confirmed it was the FULL refund amount. I asked what this meant from my end and confirmed that I did not have to action anything further to ensure my payment being returned to me in 6-8 weeks. At the end I thanked the fella for his time and conciseness.

I hope this is the end of the saga, but as per usual have kept notes just in case! It's funny what a little bit of accountability placed on someone (the customer service officer I spoke to in the morning) can result in.

Six to eight week in my opinion is just ridiculous. Maybe if you chose to cancel but not in this situation. I would do a chargeback with the credit card provider. It's a clear case of the merchant failing to provide the service it charged for.

On the upside, if the dollar keeps going the way it has this week, you'll get back more than you paid in the first place.

 

[Ansett]

Please excuse my ignorance why does it take 6-8 weeks to issue a refund of any type these days?

 

[serfty]

Please excuse my ignorance why does it take 6-8 weeks to issue a refund of any type these days?

... to help airlines increase revenue ...

Although, rarely in my experince does a direct refund from an airline take more than a week (even though they do quote six weeks) ... expedia I know not.

 

[SeatBackForward]

Please excuse my ignorance why does it take 6-8 weeks to issue a refund of any type these days?

I believe the term is NIBL's ?

 

[JohnK]

Please excuse my ignorance why does it take 6-8 weeks to issue a refund of any type these days?

It shouldn't.

I had an SQ award BNE-SIN-CNX and wanted to change it to BNE-SIN-HKG and was told that I had to pay a change fee as the destination has changed but I will also get back some fuel surcharges. Turns out I received a refund of ~AUD60 a few days later.

So not sure why any refund should take 6-8 weeks unless the airline wanted to keep the money longer.

 

[yohy?!]

My credit charge posted a couple of days ago as Qantas USA (booked via orbitz)