I am looking for some suggestions/guidance from the forum. I have been trying to resolve a points and status credits issue with Malaysia Airlines for over 5 months with no success. My wife and I travelled on 4 separate business class flights (each i.e. 8 flights in total) with MAS and gave them our Qantas FF numbers. Upon checking that the points/credits had come to our FF accounts we found that we had only been credited for one flight. I contacted Qantas who advised that MAS had credited the other points/credits to our MAS accounts and that they would need to reverse those accruals before Qantas could add the points/credits to our QF FF accounts. The strange thing is that we don't actually have any MAS FF accounts! I have made repeated requests to MAS to release the points/status credits over the last 5 months with zero progress. After 3 months of unsuccessful dealings with the MAS Enrich team, I then raised a complaints case in February 2026. Despite receiving acknowledgement and MAS creating a case number, the matter has still not been resolved. Has anyone else had this problem, and if so I would love to hear how you went about reaching a resolution.
Many thanks.
Many thanks.
