Marriot Bonvoy Transfers to QFF

[beast_man]

Hi AFFer's,

Just some information for anyone considering a points transfer from Bonvoy to QFF. Currently at 3 weeks and counting, with no guarantee of when the points should hit my QFF account. See attached correspondence from Bonvoy (with personal details redacted to protect the innocent!)

According to Marriot, "Miles will be posted to your account within one (1) week".

Good times ...

 

[goldenhorn]

Wow. A ridiculous amount of time. Were you needing the points for an award booking soon?

 

[Dr Ralph]

What was the transfer rate?

 

[beast_man]

standard transfer rates of 3:1. SPG offers a bonus if you transfer 60000 points (15000 bonus) so all up I am expecting to receive 25000 QFF points ... when they finally arrive.

@goldenhorn yes, I was wanting them for a specific routing and of course the seats are now gone. Sigh.

 

[LadyC]

I think they say it should take a week but could take up to 6 weeks! I transferred some last week and am still waiting but will let you know how I go.

 

[goldenhorn]

standard transfer rates of 3:1. SPG offers a bonus if you transfer 60000 points (15000 bonus) so all up I am expecting to receive 25000 QFF points ... when they finally arrive.

@goldenhorn yes, I was wanting them for a specific routing and of course the seats are now gone. Sigh.

Gawd. Isn't that always the way when you're delayed with the points?!

 

[Mattg]

Perhaps if they tried transferring the points to Qantas Airways instead of "Quantas Airlines" this wouldn't have happened?

 

[drron]

I transferred 60000 Bonvoy points to BA about 2 weeks ago.A bit short for awards I want next week.They hit my BA account 36 hours after I made the transfer.

 

[eminere]

I see the folks at Marriott can't spell Qantas.

 

[beast_man]

Here's an update from Bonvoy ... apparently they are 'backed up' and I should expect to wait up to 6 weeks!

I also like the 'cut and paste' job at the end, where the formatting is completely different :-S

 

[LadyC]

That is disappointing. Good thing I have already locked in an alternative flight!

 

[beast_man]

Apologies for the delay; after being frustrated at the merry-go-round responses I used some contacts to reach out to senior Bonvoy management for intervention.

They confirmed to me that there is a system failure between them and QF, meaning that the transfers cannot occur.

QF will not accept manual transfers (which Marriott wanted to do to fast track resolution for me) meaning that I need to wait until the issue is fixed. But that also means that no-one will be able to transfer between Marriott and QF (if you have a different experience recently, please DM me!!!).

At least the matter is now being looked into ... sadly I have lost the flights I wanted to redeem using these points. Grrr.

 

[LadyC]

Thanks for the update. I have a number of points in the ether between Marriott and Qantas also. When they told you that QF will not accept manual transfers, did they tell you what that meant? Can you get your points refunded to your Marriott account?

They confirmed to me that there is a system failure between them and QF, meaning that the transfers cannot occur.

QF will not accept manual transfers (which Marriott wanted to do to fast track resolution for me) meaning that I need to wait until the issue is fixed.

 

[LadyC]

I can now report that my points have arrived, approximately 3.5 weeks after I initiated the transfer.

 

[beast_man]

My points have arrived! They came through late Friday afternoon, following a call with my contact at Bonvoy who advised that their back-end issue has been resolved.

 

[beast_man]

I can now report that my points have arrived, approximately 3.5 weeks after I initiated the transfer.

Awesome news! Glad that he problem has been resolved.