Lounge access without loyalty card?

[bnalyd]

Evening all,

I am flying with Singapore tomorrow (27/12), ex Mel via Sin to Nagoya. I am Velocity Gold (SG), however I have lost my card and the replacement did not arrive in time. Will I have issues accessing the lounge in MEL and SIA, and priority boarding/check-in? At the time I booked the flight (June) I was not SG, but have been SG since September, will it show on their system? I also have Android so cannot download the new Virgin Apple app.

Appreciate any advice, and apologies if this question has been already answered. I skimmed the first 10 pages but did not see anything.

Cheers!

 

[rmckay01]

It should show in their system, but just in case you could print a screen shot of your login page that shows you are Gold. Or is there a way to print a temporary card on the velocity site? I've done it before on other airline loyalty pages but not Virgin. Alternatively if velocity sent you an email confirming your gold status then print that. Is your velocity number on the booking? If so wouldn't it show your status on your boarding card?

 

[marki]

Just as a side note Costco need a physical card not a scanned or passbook facsimile the other day I was refused entry even though a paid up member. Luckily had the card with me. They had the best cherries!

 

[bnalyd]

It should show in their system, but just in case you could print a screen shot of your login page that shows you are Gold. Or is there a way to print a temporary card on the velocity site? I've done it before on other airline loyalty pages but not Virgin. Alternatively if velocity sent you an email confirming your gold status then print that. Is your velocity number on the booking? If so wouldn't it show your status on your boarding card?

Thanks for that! They have my Velocity number but I could not find if it will automatically be generated onto the boarding card, so I was trying to hedge my bets. Will do as you say and print it out. Cheers!

 

[Denali]

Do you have a luggage tag? I usually use that.

 

[hummel]

I've been allowed into SQ lounge in MEL just by having my velocity gold number on my boarding pass. Just make sure when you check in its in there and you should be fine.

 

[rmckay01]

Thanks for that! They have my Velocity number but I could not find if it will automatically be generated onto the boarding card, so I was trying to hedge my bets. Will do as you say and print it out. Cheers!

How did you go?

 

[Danger]

http://www.australianfrequentflyer....-questions/lounge-access-help-desk-59405.html

 

[bnalyd]

How did you go?

I followed as you said and printed the confirmation email. Showing that, with the combination of politeness, worked in both Melbourne and Singapore.

Cheers.

 

[Fiches Mouser]

I followed as you said and printed the confirmation email. Showing that, with the combination of politeness, worked in both Melbourne and Singapore.

Cheers.

That's rather good to know! Being nice does always help though.

 

[rmckay01]

I followed as you said and printed the confirmation email. Showing that, with the combination of politeness, worked in both Melbourne and Singapore.

Cheers.

Great news Enjoy your trip

 

[mitwg]

I know this issue is now 'resolved' but for everyone's benefit, I'll just note that having the physical card is not a requirement under standard Star Alliance lounge access guidelines (Reference Guide - Airports Information - Lounge Access).

Star Alliance Gold (SAG) customers travelling in any class
Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance. To gain access:

• The customer must present a boarding pass for travel on a Star Alliance flight departing from the local airport;
• The customer must present proof of SAG-level status. This is indicated on the boarding pass by XX*G, where XX is the carrier code of the carrier with whom the customer has SAG-level status. If the boarding pass does not show this, but the customer can prove Star Alliance Gold status via valid frequent flyer programme SAG-level card, access must be granted. In cases where the customer does not have the physical card, another valid indication of SAG-level status can be accepted.
• Where a discrepancy exists between the loyalty status levels displayed on the frequent flyer programme card, boarding pass, other document presented and/or the Star Alliancem Premium Customer Database, the highest displayed level will be honoured. Example: boarding pass shows xx*S (xx = airline code *S=Star Alliance Silver), but customer presents a valid FFP card showing the Star Alliance Gold logo, customer must be given access to the lounge.

Understandably, different rules may apply for someone like OP who is using VA status. But I'd say in general, the lounge staff should be accepting any credible evidence of status to allow entry into the lounges.