Lord Howe Island Closure | Page 2 | Australian Frequent Flyer
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Lord Howe Island Closure

Maui

Newbie
Joined
Mar 27, 2020
Messages
9
This is appalling. Be sure to name and shame as far and wide as possible.

After reading this thread, I'm inclined to take Lord Howe off my "to visit" list.
The travel agent has said the many of the accommodation places have allowed rebooking either by the end of this year with some next year but charging a nights accommodation for cancellation fee. I'd be happy with that. Lord Howe is not a cheap destination. Oxley Travel have tried their best and have been very helpful. I am still hoping that my accommodation supplier may bend to pressure.
 
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Beny

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Joined
Mar 20, 2014
Messages
9
I thought they should have been more flexible but we are making the best of it. We will certainly think twice about going again.
 

Maui

Newbie
Joined
Mar 27, 2020
Messages
9
This is appalling. Be sure to name and shame as far and wide as possible.

After reading this thread, I'm inclined to take Lord Howe off my "to visit" list.
I have been holding off naming them in case they felt the pressure and changed their minds. We booked with Lorihiti Apartments but the agent said they have tried but they wont't change. Apparently one booked visitor lost a 2 week booking. Not sure where this sits within consumer law.
 

Beny

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Joined
Mar 20, 2014
Messages
9
I understand that they are losing income but so is everyone. We are grateful that we are only losing 1 night accommodation fee and are able to rebook. I think Lord Howe are doing themselves more harm by the stand some places have taken. Bouquets to Oxley Travel for difficult position they have had to handle.
 

Maui

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Mar 27, 2020
Messages
9
I understand that they are losing income but so is everyone. We are grateful that we are only losing 1 night accommodation fee and are able to rebook. I think Lord Howe are doing themselves more harm by the stand some places have taken. Bouquets to Oxley Travel for difficult position they have had to handle.
Exactly enjoy your trip in the future. Thank you to Qantas for refunding our flights. Much appreciated.
 
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I have been holding off naming them in case they felt the pressure and changed their minds. We booked with Lorihiti Apartments but the agent said they have tried but they wont't change. Apparently one booked visitor lost a 2 week booking. Not sure where this sits within consumer law.
Hi Maui,
Thanks for naming Lorihiti Apartments, it will definitely be a place that I and my wife will avoid on our long planned trip to LHI.

We are/were due to have our holiday on LHI starting on 29 July but I see very little chance of that happening now, so out looking at refund options.

Fortunately the flights were booked with QF points, so can be easily undone, with no 6000 point per pax cancellation fee until the end of April.

Also, our accommodation was at Somerset Apartments for which I found a booking on booking.com that allows free cancellation up to 60 days before.
All other agents and the property itself did not offer this flexibility for the same price and I am rather glad that I took this option last Nov.

Most frustrating is that QF flights to LHI are just so hard to book on points (for 2) and that the island is still serviced daily by the flights that we would have been on, except for the Public Health restrictions imposed by the NSW Govt (fair enough in this situation).

Just hoping that QF come up with another LHI points offer in the next year or two.
 

Beny

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Joined
Mar 20, 2014
Messages
9
Hi Flying Brick,
We were booked to stay at Lagoon Landing and they have allowed us to rebook for next year at the same time but we have to pay the cancellation fee of 1 nights accommodation. I hope this helps .
 

kpc

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Mar 11, 2003
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The accommodation providers at LHI are scam artists....if you don't arrive eg flight cancellations say due to bad weather, they won't refund your accomdation expecting you to claim on travel insurance....and if you can't leave due to flight cancellations, they will charge you the full RACK rate for the room again expecting you to claim on travel insurance ..
I have been holding off naming them in case they felt the pressure and changed their minds. We booked with Lorihiti Apartments but the agent said they have tried but they wont't change. Apparently one booked visitor lost a 2 week booking. Not sure where this sits within consumer law.
At our first attempt to visit LHI in 2013, our flights to LDH were cancelled 2 days in a row due to bad weather so we cancelled our 3 night stay...we forfeited our 3 night booking at Lorihiti Apartments and had to claim it back from travel insurance. Name and SHAME away but i think a lot of the accommodtion providers at LHI are the same as per my post above!
 

Maui

Newbie
Joined
Mar 27, 2020
Messages
9
I have been holding off naming them in case they felt the pressure and changed their minds. We booked with Lorihiti Apartments but the agent said they have tried but they wont't change. Apparently one booked visitor lost a 2 week booking. Not sure where this sits within consumer law.
All has now been sorted and we have rebooked in November but is a dearer season of course than when we were going.
 

Maui

Newbie
Joined
Mar 27, 2020
Messages
9
All has now been sorted and we have rebooked in November but is a dearer season of course than when we were going.
Interesting that the travel insurance company isn’t taking anymore bookings and won’t extend it as it is more than 365 days out ( go figure) so I now have to find another insurance company for the new booking and pay another 200 odd $.
 

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