Long wait for refund for cancelled reward flights Qantas - a common experience?

MPP2768

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Hi All,

Just reviewing out travel plans to Europe booked for May , I have booked my Europe tickets using Qantas points all booked under classic reward flights . There are 3 different booking reference nos. as i booked them as the classic award tickets became available as below
Leg 1 Mel-Sin- Mel
Leg 2 Singapore-Doha- Vienna
Leg 3 Paris-Dubai-Singapore
I understand cancellation charges are 6000 points per passenger , does this mean i will be charged 6000X3 points per passenger or juts 6000 points per passenger for all 3 cancellations.
Can we pay cash instead of points for the cancellations? does anyone know how much do 6000 points translate to in terms of AUD

Thanks
 

BriarFlyer

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Anyone have any advice on how difficult it will be to get a refund on a closed credit card?

I had a recent one with ANZ. Even though I'd closed the card account, the QF refund was paid into it and I received a statement showing a credit balance (maybe 3 months after closing.) I called the bank and gave them my bank details and they transferred the funds. I don't know if that would be the case with other banks but it was pretty pain-free with ANZ.
 

hibbo

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I had a recent one with ANZ. Even though I'd closed the card account, the QF refund was paid into it and I received a statement showing a credit balance (maybe 3 months after closing.) I called the bank and gave them my bank details and they transferred the funds. I don't know if that would be the case with other banks but it was pretty pain-free with ANZ.
I was required to provide a statement from the bank stating the account had been closed.

It took another 13 months to receive the $3500 reimbursement.

Good luck !
 

Dr Ralph

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Anyone have any advice on how difficult it will be to get a refund on a closed credit card?

I need to close my credit card in the next week before the annual fee gets charged but I am still waiting for Qantas to refund a cancelled revenue ticket. It's been 9 weeks since requesting the refund so I thought I'd get it by now. Qantas just tells me that its coming.
My multiple experiences (detailed on AFF) are that it will be unnecessarily difficult, but there's nothing you can do about it. I proactively contacted Qantas on multiple occasions. They aren't interested in assisting you with this issue. Only on 1 occasion did I manage to force them to refund directly to my bank account rather than to the credit card which payment was made from (this was despite multiple AFF members telling me that this wasn't possible). Each credit card provider has a different process for this. But in short, it's now going to take even longer to get your refund.
 
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MARTINE

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My multiple experiences (detailed on AFF) are that it will be unnecessarily difficult, but there's nothing you can do about it. Each credit card provder has a different process for this. But in short, it's now going to take even longer to get your refund.
Ok
I had this experience with a CBA card and rang my bank re the pending refund . They advised it would automatically go into another CC (which it did).
If not, you can nominate an account.
It was pretty easy really
good luck
b
 

JohnM

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I cancelled a flight today. Phoned and after the usual prompt choices was advised wait time was about 15 mins. Elected to have a callback.

Callback came after 14 mins. :)

Got Jamie. Accent indicated it must have been an Australian centre. He cancelled the flight and advised points should be back within about a week; cash component later.

That prompted me to query why I had not received a refund of my points for flights I had cancelled three weeks ago.

He said that's too long, put me on hold while he chased it up with the refunds team.

A minute or two later he's back on the line informing me that the points had been refunded immediately. Sure, enough, log into my account after getting off the line and a lazy 186K points had returned.

Certainly can't complain about Jamie's service. :)

Now to see how long it takes to get the $$ back and whether I'll have to chase that.
 

Daver6

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I cancelled a flight today. Phoned and after the usual prompt choices was advised wait time was about 15 mins. Elected to have a callback.

Callback came after 14 mins. :)

Got Jamie. Accent indicated it must have been an Australian centre. He cancelled the flight and advised points should be back within about a week; cash component later.

That prompted me to query why I had not received a refund of my points for flights I had cancelled three weeks ago.

He said that's too long, put me on hold while he chased it up with the refunds team.

A minute or two later he's back on the line informing me that the points had been refunded immediately. Sure, enough, log into my account after getting off the line and a lazy 186K points had returned.

Certainly can't complain about Jamie's service. :)

Now to see how long it takes to get the $$ back and whether I'll have to chase that.

Hmmm...I better call. Cancelled reward flights about 3 weeks ago and still no points.
 
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Has anyone tried to see if they can get classic reward taxes refunded as a travel credit? I have a flight I need to cancel but it used up Amex statement credits and I don’t want it to trigger those to be taken back.
 

Captain Halliday

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Has anyone tried to see if they can get classic reward taxes refunded as a travel credit? I have a flight I need to cancel but it used up Amex statement credits and I don’t want it to trigger those to be taken back.
Rather than cancel, can you rebook for an alternate date? Could even be entirely different routing.
 
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aikman

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Has anyone tried to see if they can get classic reward taxes refunded as a travel credit? I have a flight I need to cancel but it used up Amex statement credits and I don’t want it to trigger those to be taken back.

I got my taxes refunded and Amex didn't take back the statement credits.
 
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I got my taxes refunded and Amex didn't take back the statement credits.

Interesting - thanks. What type of statement credit was it? I have the $450 Qantas Ultimate travel credit that was recently converted into a statement credit.
 

sudoer

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What type of statement credit was it? I have the $450 Qantas Ultimate travel credit that was recently converted into a statement credit.

This is a credit towards Qantas flights booked through Amex Travel right? If so I think your best option is to try amending the booking through Amex Travel, the QF call centre probably won't touch it as it was booked through a travel agent (Amex)

The Qantas statement credits through Amex Offers (spend 250 get 40, spend 350 get 70) can be refunded and Amex won't claw back the credit usually - it's hard for them to marry up the transactions if Qantas doesn't refund the card payment fee. But the $450 Amex Travel QF credit is a different story, you won't get the $450 credit back if you cancel the booking. Try to amend the PNR with a new date/destination instead.
 
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This is a credit towards Qantas flights booked through Amex Travel right? If so I think your best option is to try amending the booking through Amex Travel, the QF call centre probably won't touch it as it was booked through a travel agent (Amex)

The usual Qantas statement credits through Amex Offers (spend 250 get 40, spend 350 get 70) can be refunded and Amex won't claw back the credit usually - it's hard for them to marry up the transactions if Qantas doesn't refund the card payment fee. But the $450 Amex Travel QF credit is a different story, you won't get the $450 credit back if you cancel the booking. Try to amend the PNR with a new date/destination instead.

It is usually a Amex Travel travel credit but they turned it into a statement credit for use against any Qantas purchase (Wine etc) for this year because people were having trouble redeeming them. In this case it also happened when the spend $350 save $70 offer was on so I spent about $480 and got $520 refunded as a statement credit. From what you‘re saying because they keep the CC charges they shouldn’t be able to claw either back…
 

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