Log in issues?

[Deleted member 29185]

Success! And about F*}%}#g time. Absolutely pathetic for such a huge organization who is driven by sales/bookings from loyal members.

Mine works again after the reset by Hilton and a new password. I did manage the reset via a laptop so didn't need the phone as they thought I would.

 

[eric2011]

Unsuccessful. Still having issues. I had to start booking process again a few times to ensure booking originated from MrRebates.

I can log in no problems from Ebates so not a 3rd party problem

 

[eric2011]

Mine works again after the reset by Hilton and a new password. I did manage the reset via a laptop so didn't need the phone as they thought I would.

Mine started up late yesterday all by itself so no reset or password change require here

 

[Gold Member]

NOT working again... New message - Ugh, we're having some problems.

Sorry, we can't access your customer profile right now. If you're trying to make reservations, continue without signing in and enter your Hilton HHonors™ number on the guest information page during the booking.


Absurd to think that these problems are still occurring.

 

[kermatu]

Working for me again with no intervention. Down for about a week - during which time I booked 3 stays / 8 nights at rival hotels. I've told them too. That's how it works.

 

[Barks]

Working for me again with no intervention. Down for about a week - during which time I booked 3 stays / 8 nights at rival hotels. I've told them too. That's how it works.

And so you should. Ridiculous that this was allowed to continue for more than a few hours, let alone over a week!

 

[kermatu]

What irked me most was the seeming denial there was even a problem. Why not have on the HH pages a clear note saying "A number of customers are unable to login - we are working on the problem. In the meantime, you can book safely using... and you can call XYZ for membership queries" etc. At least acknowledge problem and give me some assurance I can still achieve what I want. And of course no email apology since.

I may well have booked other hotels anyway as I have dropped to HH Gold; am Hyatt Platinum and will soon be Accor Platinum. But it ruled out Hiltons and I will probably direct business elsewhere for a year and try to match back to HH Diamond.