Little things I like

[VPS]

When you are feeling a bit flat and you go to pick up your BWS order

 

[Pushka]

When after 18 months you finally work out how to properly fit screen door in your apartment so it closes and locks! (Was like it when we moved in). Thanks ChatGPT. Shoulda asked you earlier.

 

[DejaBrew]

Bit of a mix here of a WCMO, but has ended up being more of a LTIL...

DejaBrew+1 bought a not-so-cheap - albeit quite nice - personalised leather business card holder from a UK-based online business selling through their AU web store. The item arrives and it turns out that although the external dimensions match what is quoted on the product page, even when conservatively factoring in a reasonable amount of lost internal space due to stitching etc, the the usable (i.e. internal) dimensions of the product - which are not specified on the product page - are such that the holder cannot house a standard Australian-sized business card. Of course, whilst they offer 30 day risk-free returns, personalised items are excluded.

I helped draft and send a polite email explaining the situation and suggesting that the item was not fit for purpose and was therefore requesting either a full refund (including shipping), or if they believed the dimensions were wrong and therefore a manufacturing error, a replacement item.

Business responds explaining that as a UK company, they designed the item to fit standard UK-sized business cards, which they note are smaller. They advise internal dimensions will be smaller and it is therefore not a manufacturing error (i.e. we're not sending a replacement good). Being personalised, the item cannot be returned, however as a "gesture of good will", they'll accept the item being returned (at DejaBrew+1's expense) and provide a refund (minus a $63 re-stocking fee ).

I then draft and send a response suggesting it's an unacceptable solution. Their product page mentions nothing about internal dimensions. The photos are deceptive and a "reasonable" person would not assume such a large reduction in usable dimensions. Also, they're marketing and selling directly through an AU store, hence AU customers would reasonably expect the product to be suited to AU business cards, especially when there is no indication to the contrary. And the kicker? As an overseas-based online business selling directly to Australia, they're subject to Australian Consumer Law which would define their product as not being "fit for purpose".

Suffice it to say that a full refund (item + shipping cost) has been processed without the need to return the item. Naturally this is flagged as another "gesture of good will"

TL : DR - Invoking Australian Consumer Law is very useful (and a fun little trump card to play strategically )

 

[JessicaTam]

[mod hat]
The discussion regarding whether to use a TA or not has been moved to a new thread.

Thread 'Do you use a Travel Agent?'

Jan 16, 2026

Sitting in my garden on a still 5:50 Friday evening, having a drink. Text from Travel Agent - check e-mail.

I check phone. A QR fare for a trip to Europe I've been planning has popped up pretty cheap (the TA has a corporate deal with QR). Previously TK was abt $3K cheaper, and I was going to go with that; now only $1K difference. That's worth it TK vs QR. Itinerary sent to me, with several options returning to ADL, MEL and SYD (ADL cheapest). Can only hold for 2 days.

Me - dash inside to computer, re-check itinerary with ADL return yep, good, give CC numbers (has them on file), and...

• RooFlyer
• Replies: 22
• Forum: Frequent Flyer Tools & Resources

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[/mod hat]

 

[Flyfrequently]

LTI  liked was my non green thumb ability to keep my 20 year old "Remember Me" blooming without much effort. Has been transplanted twice over the years.
April 2025 - last bloom before autumn/winter.


Usual routine, prune and feed, though pot bound. I now know I should have repotted.

November 2025


Today


After 20 years and 7 months since my (now dear departed) best friend gave it to me when Mum died - beyond salvation.
Guess I know what to ask for for Mother's day

 

[drron]

Walking into the IC club last night and asked Sav Blanc and a Botanicals for you. Then this morning- are you ready for your Eggs Benedict now. Real service.

 

[Quickstatus]

Invoking Australian Consumer Law is very useful

I never invoke a claim using the words "warranty" even if the warranty period is still valid
I always invoke a claim under "Australian Consumer Law Guarantee". It is a powerful tool especially when the reasons for invoking it are also included - like "fit for purpose"

 

[dajop]

LTIL - after 9 nights in US nice to be home eating breakfast off China plates with metal cutlery and drinking out of glasses and tea cups rather than disposable plastic or paper plates, plastic cutlery and flimsy plastic cups.

 

[flyingfan]

When your favourite cafe finally starts accepting American Express.

 

[DejaBrew]

When your favourite cafe finally starts accepting American Express.

Or comes to their senses and finally starts accepting AMEX once again

 

[DejaBrew]

LTIL -: Securing Kayo Premium for a year at more than $200 off the list price.

 

[JessicaTam]

Holiday Inn Express drink voucher used for a pint of Guinness.

 

[Flyfrequently]

LTIL: My sister, Party Aunty was widowed 20 years ago with 2 toddlers.
We pitched in where and when we could and enjoyed every moment of it.
Her 23 year old daughter ( my niece) has 2 free tickets to her University Graduation, one is for her Mum naturally, and the other for me, but she also stumped up the $44 for Mr Flyfrequently.
So proud of her - and her Mum for raising 2 girls solo.

 

[MARTINE]

Happy to report my Coles this morning had soooo much toilet paper!

 

[Disco]

Another passenger happy to swap seats with partner so we were in the same row (booking mix-up).

 

[Flyfrequently]

LTIL: My sister, Party Aunty was widowed 20 years ago with 2 toddlers.
We pitched in where and when we could and enjoyed every moment of it.
Her 23 year old daughter ( my niece) has 2 free tickets to her University Graduation, one is for her Mum naturally, and the other for me, but she also stumped up the $44 for Mr Flyfrequently.
So proud of her - and her Mum for raising 2 girls solo.

To add to this, in giving me ticket #2, I came in ahead of her boyfriend and her younger sister

 

[n7of9]

LTIL...waking up unemployed! I finished up yesterday with a lovely farewell, and don't start the next gig until mid-May. 2 month sabbatical

 

[Brissy1]

LTIL...waking up unemployed! I finished up yesterday with a lovely farewell, and don't start the next gig until mid-May. 2 month sabbatical

Reminds me of the 1st line in the classic Australian novel Such is Life by Tom Collins...

" Unemployed at last! "

 

[Scarlett]

LTIL...waking up unemployed! I finished up yesterday with a lovely farewell, and don't start the next gig until mid-May. 2 month sabbatical

Where are you off to?
I’m looking forward to the trip report already!

 

[DejaBrew]

This was originally going into the WCMO thread, but credit where it's due, this is now a LTIL -:

Ticketek. Had been wanting to book accessible tickets to an event tomorrow night, however for various reasons, I'd been unable to commit prior to today. Tickets were still showing as available, but after selecting them and attempting to move to the next screen, I kept getting an error suggesting that I couldn't purchase them without buying an "accessible seat" (which of course these both were). To make matters worse, there were no other categories of accessible seating selectable, so for all intents and purposes, these were now "unobtainable" seats.

Decided to call the Accessible Booking hotline. Naturally, it's only staffed Mon-Fri 9am-5pm AEDT Elected to call "just in case", and right at the very end of their automated message, it mentioned "...if the event you're trying to book is occurring today, please fill in the online accessible seating request form and we'll endeavour to contact you." Filled in the form indicating the seating I was trying to book and the issues I was encountering, then hit the submit button with zero faith anything would happen.

40 minutes later, I get a phone call from Ticketek and a lovely bloke on the other end, who advised me he could manually process the tickets right there and then - exactly the ones I was after - and take CC payment over the phone. Once booked, he explained pretty much everything I would need to know and then asked if I had any more questions? Ultimately advised that he would manually email me and that if I had any more questions after we spoke, to simply reply to that email and as he was working both today and tomorrow, he'd be able to respond accordingly.

So after a frustrating experience with their web booking process, it was ultimately a great customer service recovery from the Ticketek team. Even better, I realised the tickets were already in my SMS and also in the Ticketek App against my account, and I have not been charged the obligatory "service" fee levied per transaction.