- Joined
- Jun 7, 2006
- Posts
- 11,356
- Qantas
- LT Gold
This afternoon I received an email from a friend, sent from LHR, who is as mad as hell after confronting the BA lounge dragons in T5.
He's travelling CBR-xSYD-xLHR-CPH with his wife and three children (one girl about 11, twin girls about 8). He's SG; his wife bought a QP membership prior to leaving Australia.
Believe it or not, he was refused entry for one of the children. Apparently, he told the 11 year old to sit outside and wait while the rest went in to get a shower and the lounge dragons said he couldn't leave the child unattended. He told them he wasn't - they were!
This guy and his wife are professional (both Ph. D's) mild-mannered people. I have NEVER experienced him so mad!
I mean, how brutal can BA be? Do their people have no sense of reasonableness? Do they have no capacity whatsoever to think for themselves and make a reasoned judgement about a situation?
He's travelling CBR-xSYD-xLHR-CPH with his wife and three children (one girl about 11, twin girls about 8). He's SG; his wife bought a QP membership prior to leaving Australia.
Believe it or not, he was refused entry for one of the children. Apparently, he told the 11 year old to sit outside and wait while the rest went in to get a shower and the lounge dragons said he couldn't leave the child unattended. He told them he wasn't - they were!
This guy and his wife are professional (both Ph. D's) mild-mannered people. I have NEVER experienced him so mad!
I mean, how brutal can BA be? Do their people have no sense of reasonableness? Do they have no capacity whatsoever to think for themselves and make a reasoned judgement about a situation?