Last night was scheduled for the red-eye PER-SYD JQ flight. Went to the QC prior to the flight and the boarding/final call did not flash up on the departures screen until around 15-20 minutes before the scheduled departure time (usually the flight boards late) at which point the announcement was made in the QC that the flight was boarding. We left immediately for the 5 minute walk to the gate, at which point we arrived just under 15 mins before scheduled departure and saw them close the doors and were told the flight was closed, and it left 10 minutes early.
We were advised at the gate that this was our fault, Jetstar and Qantas are two separate businesses and should have been at the gate 30 minutes before departure like our boarding passes advised (we only had mobile boarding passes, and they didn't).
Service desk was helpful, but could only offer an alternative 24 hours later, so not suitable for the nature of the trip. It was also mentioned with JQ moving to the adjacent terminal the paging system doesn't work and they have to phone through to the QC from the gate?
Do I have any recourse? or do I just chalk this up to a JQ life lesson..
We were advised at the gate that this was our fault, Jetstar and Qantas are two separate businesses and should have been at the gate 30 minutes before departure like our boarding passes advised (we only had mobile boarding passes, and they didn't).
Service desk was helpful, but could only offer an alternative 24 hours later, so not suitable for the nature of the trip. It was also mentioned with JQ moving to the adjacent terminal the paging system doesn't work and they have to phone through to the QC from the gate?
Do I have any recourse? or do I just chalk this up to a JQ life lesson..