Krisflyer booking with Thai - Itinerary change | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Krisflyer booking with Thai - Itinerary change

Status
Not open for further replies.

greeny923

Junior Member
Joined
Jun 28, 2011
Messages
10
Hi,

I booked a krisflyer award with Krisflyer going SYD - BKK - MUC - TLV. Departing on the 19th of May

Thai Airways cancelled the BKK - MUC sector and put us on the flight the next day meaning we would miss the MUC - TLV flight.

Krisflyer only advised us 2 weeks after the change. The call centre are only putting us on wait list for a Singapore Airlines flight. Does anyone know how I can solve the situation or has anyone been in a similar situation?

Thanks
 

dajop

AFF Supporter
Joined
Jul 1, 2002
Messages
9,330
Flights
My Map
Is it economy or business class? Is the ticket the one ticket all the way to TLV? UA is showing economy availability SYD-ICN-IST-TLV and also options via PEK/FRA or PEK/MUC or BKK/VIE... This May or may not be available via krisflyer. To see what united is showing in terms of star alliance a awards, simply go to united.com, type I the cities and select award travel. You don't need to be a member. It might not give the answer, but may help you point the call centre in the right direction ....i'd be asking if they could do an SQ connection via IST first of all...
 

greeny923

Junior Member
Joined
Jun 28, 2011
Messages
10
It's business class. It's all solved now :). They got us on Singapore airlines to Zurich in business.

The whole process wasn't great. It took them 2 weeks to tell us about the flight change and then 1 week of us calling them so we could get a valid itinerary.

Pretty much every time we said it's not acceptable for them to put us on a waiting list and they must tell us if they can get us a flight or not. It's a forced change so shouldn't have to do with award inventory. They would call us back everyday saying they are working on it. However an hour after I posted the thread they decided to release the business seats for us :).
 
Status
Not open for further replies.

AFF on Air Podcast

  • Project Sunrise – AIR018
    Sat, 24 Aug 2019 16:12:31 AEST
      Later this year, Qantas will decide which aircraft it will use to operate non-stop flights from the east coast of Australia to London and New York – a feat it aims to ach ...
  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you’re new to the world of frequent flyer points – or moving to a new country – it can be difficult to know where to start. In this episode, Matt discusses the con ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can’t afford travel insurance, you can’t afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...
  • Qantas Frequent Flyer Changes – AIR014
    Sat, 29 Jun 2019 00:40:35 AEST
      Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt ...

Community Statistics

Threads
82,519
Messages
1,911,462
Members
50,294
Latest member
Veronnica
Top