King Hit By Jetstar Check-In Agent

[yohy?!]

Ouch!

Jetstar employee charged over Iain Stables assault

Police have arrested and charged a Jetstar representative with assaulting New Zealand radio host Iain Stables.

That's sure to help class up their image .

 

[yohy?!]

Air New Zealand was quick to seize on the incident, placing internet adverts that urged customers to "get flights, not into fights".

Gold, absolute gold.

 

[thewinchester]

Per the guidelines for posting travel items, please ensure you include the Mandatory Recap or Quote from the Article. Thanks

Edit: Thanks for that, appreciated.

 

[ozbeachbabe]

I'm not condoning violence in any way shape or form but I'd suggest there was a little more input from the the 'shock jock' than a mere "mate, come on, don't you have any discretion here"?

Basically he thought he was a bit special because he's a media identity and the strict JQ checkin cut off rules that apply to everyone else should not apply to him.

 

[samh004]

JQ might get away too, as he wasn’t technically their employee, just representing them. As for the issue, cuts both ways, if he had bags perhaps there was a reason to say no, if he didn’t, I don’t see the issue, other than those are the rules, as other airlines get away with tighter times.

Perhaps the employee didn’t like his radio show.

 

[MelUser]

I've said it before and I'll say it again, people who travel with Low Cost Carriers have to expect lower levels of service!

 

[ozbeachbabe]

JQ might get away too, as he wasn’t technically their employee, just representing them. As for the issue, cuts both ways, if he had bags perhaps there was a reason to say no, if he didn’t, I don’t see the issue, other than those are the rules, as other airlines get away with tighter times.

Perhaps the employee didn’t like his radio show.

JQ use the Navitaire system & finalise the flight & print out the paperwork at minus 30 so it's a different system to QF's Altea where the flight doesn't close until minus 15 (no checked luggage).

Never mind the radio show, maybe the checkin dude didn't like being treated like cough by some d!ckhead who didn't take responsibility for his own actions!

 

[anat0l]

Well, that's probably a crippling blow - a king hit, if you will - to JQ operations in NZ.

Can't believe JQ don't have their own ground staff in AKL - ridiculous.

JQ isn't going to get away from the civil suit, and in any case it'll be damaging for the company all the same, unless it can be outrageously proved that Mr Stables was very much a provoker (big onus here) in the altercation. And then of course there's "no reason" that the agent should've thrown the punch.

 

[docjames]

Well, that's probably a crippling blow - a king hit, if you will - to JQ operations in NZ.

I doubt it - I'm not in any way condoning the actions of the employee, but.......... there's usually a good % of the population that likes to see "Shock Jocks" get some "payback".:shock:

 

[anat0l]

I doubt it - I'm not in any way condoning the actions of the employee, but.......... there's usually a good % of the population that likes to see "Shock Jocks" get some "payback".:shock:

In Australia, perhaps (because we have some pretty ugly examples here).

In New Zealand.... well, maybe not........... unless this man is the equivalent of our Kyle Sandilands...

 

[samh004]

JQ use the Navitaire system & finalise the flight & print out the paperwork at minus 30 so it's a different system to QF's Altea where the flight doesn't close until minus 15 (no checked luggage).

Ahh I didn’t realise, that makes things different then. Still, Navitaire should update their system

Never mind the radio show, maybe the checkin dude didn't like being treated like cough by some d!ckhead who didn't take responsibility for his own actions!

While that’s true, and I’m in no way condoning his actions, I’m sure LCC staff face a lot of abuse every day because of the way they operate, yet they can always take the high road and not assault a customer. After all, if they’re really pissed, just knowing the customer now has to pay more should be all they need to feel above them… assault is low.

Can't believe JQ don't have their own ground staff in AKL - ridiculous.

I think they’re trying to save costs

In New Zealand.... well, maybe not........... unless this man is the equivalent of our Kyle Sandilands...

Did you see the photo of him posing with his wounds in the article :shock:

 

[drron]

Well we may never know the full story but the fact that the agent jumped over the desk to thump the fellow would suggest at least a modicum of provacation.

 

[straitman]

Still, Navitaire should update their system

That is quite a broad generalisation there samh004.

The 30 min restriction could very well be airline staff based rather than software based. Remember we are talking LCC here.

 

[samh004]

That is quite a broad generalisation there samh004.

The 30 min restriction could very well be airline staff based rather than software based. Remember we are talking LCC here.

I was simply replying to what ozbeachbabe said was the reason when I went the other way on the issue

Seems I can’t win!

 

[ozbeachbabe]

The 30 min restriction could very well be airline staff based rather than software based. Remember we are talking LCC here.

Actually it is airline staff based & they choose to close the flight minus 30 mainly because checkin staff need to go to the departure gate to do the boarding of the flight as well so if they don't get a wriggle on ie at minus 30 it will delay the flight.

TT (in DRW anyway) close at minus 45 and would probably cop more ground rage than JQ because people select at the time of booking they will use OLCI (ie clicking on the cheapest fare option without understanding what they are agreeing to) then turn up at the airport not having done so & get antsy at having to pay the fee to be checked in by a person.

Whether the person is employed by JQ directly or indirectly, they are still the face of the company no matter what their payslip says, same as call centres so I would expect JQ would still be accountable from a legal stance for the actions of a subcontractor acting for them.

 

[samh004]

Whether the person is employed by JQ directly or indirectly, they are still the face of the company no matter what their payslip says, same as call centres so I would expect JQ would still be accountable from a legal stance for the actions of a subcontractor acting for them.

But then they’d be able to go after the subcontractor if they were taken for a lot… so it’s passed on somehow?

 

[straitman]

But then they’d be able to go after the subcontractor if they were taken for a lot… so it’s passed on somehow?

In Oz they would both be liable but what they agreed internally would probably never be known publicly.

 

[markis10]

You can now watch the video after the staffer was found not guilty by virtue of self defence!



DRAMATIC footage showing the moment a fight erupted between a Jetstar employee and an angry passenger has been released as part of an assault case. The incident took place last October between New Zealand radio DJ Iain Stables and Jetstar employee Patrick Joseph Ulberg, the NZherald reported.

Read more: Fight between Jetstar worker Patrick Joseph Ulberg and passenger Iain Stables caught on camera | News.com.au
​

 

[DC3]

Read more: Fight between Jetstar worker Patrick Joseph Ulberg and passenger Iain Stables caught on camera | News.com.au
​

Extract from the above link:

' ... Judge Peter Hobbs said that Mr Stables was "aggressive and abusive". A witness claimed to have seen Mr Stables "mouthing off", throwing something and using the racist slur before being punched in the face by the Jetstar employee ... '


Another shock-jock DYKWIA yobbo.

​

 

[djfuzz]

I must have at least one 'racial hair' in my body, because I was utterly confused when he claimed that 18-20 New Zealanders were having 'chicken' problems at any one time.

I am ashamed to say it took me a few seconds to figure it out.