Just lodged my first case with the ACA

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Quickstatus said:
By obfuscutating, QF hopes to stall many customers from making a claim similar to yours. So overall the airline saves more than it has to spend defending such action
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Plus all companies know that the vast majority of Australians simply can't be bothered.

It may be somewhat different in the USA.
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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