JQ Price Beat changes | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

JQ Price Beat changes

Joined
Aug 21, 2011
Messages
8,689
Flights
My Map
I notice that Jetstar recently introduced a couple of changes to its Price Beat Guarantee T&Cs:

  • 1. Your flight must be leaving, or your holiday must be commencing 7 days or more after you start the online chat (this has changed from 72 hours).
    2. We've introduced a Fair Use Policy to ensure that all of our passengers can continue to benefit from our Price Beat Guarantee.
Price Beat Guarantee | Jetstar

According to the new "fair use policy", price beat requests may be rejected if Jetstar suspects the customer is exploiting the guarantee for commercial gains or making duplicate bookings.
 

moa999

Senior Member
Joined
Jun 23, 2003
Messages
9,893
Flights
My Map
Interesting.
Change to 7 days is disappointing although most of my matches have been to long lead time Tiger fares.

Don't know quite what to make of clause 2, suspect it's to deal with one or two people.
 

Pleb Status

Established Member
Joined
Feb 19, 2011
Messages
3,122
I have used 3K a number of times this year, all using the PBG, as their normally pricing has rivalled that of the full service airlines. I wonder how many bookings 'excessive' is?


Unreasonable use
Some examples of unreasonable use include, but are not limited to:

  • commercially exploiting the Price Beat Guarantee by reselling fares without passing on the savings to the passenger, and
  • using the Price Beat Guarantee to make duplicate bookings.
If we believe your use of the Price Beat Guarantee is unreasonable or excessive, we may limit or reject your future Price Beat Guarantee claims.
 

samh004

Enthusiast
Joined
Apr 1, 2009
Messages
18,063
Qantas
Platinum
Virgin
Red
Flights
My Map
So one of the things they're essentially stopping you from doing is reserving a couple seats to spread out. Seems like a fair policy.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
41,514
Considering booking OOL-SYD on JQ at $55 each way using JQ gift vouchers.

There are TT flights both ways within an hour of JQ flight for $33. So as soon I book the JQ flights use Online chat to request price beat?

Does JQ refund in cash or vouchers? Oh and considering flights are this cheap can I add Plus bundle at booking time or does that nullify the price beat request?
 

blackcat20

Senior Member
Joined
Jan 7, 2011
Messages
9,808
Flights
My Map
Considering booking OOL-SYD on JQ at $55 each way using JQ gift vouchers.

There are TT flights both ways within an hour of JQ flight for $33. So as soon I book the JQ flights use Online chat to request price beat?

Does JQ refund in cash or vouchers? Oh and considering flights are this cheap can I add Plus bundle at booking time or does that nullify the price beat request?
You need to use the chat function to make the booking; they will process it at the cheaper price.
 
Joined
Aug 21, 2011
Messages
8,689
Flights
My Map
Considering booking OOL-SYD on JQ at $55 each way using JQ gift vouchers.

There are TT flights both ways within an hour of JQ flight for $33. So as soon I book the JQ flights use Online chat to request price beat?

Does JQ refund in cash or vouchers?
You would have to make the booking via the online chat. I believe you can use a voucher to pay for some (or all) of the booking but I don't think Jetstar will refund (in cash or more vouchers) any residual value on the voucher.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
41,514
Oh book the flights via online chat.

I was thinking I had to first book flights then request price beat. I heaps of JQ gift vouchers I would like to use before they expire.
 

moa999

Senior Member
Joined
Jun 23, 2003
Messages
9,893
Flights
My Map
No you get on online chat.
They confirm the fare on the other airline.
Then they book a fare at the discounted price - you provide name etc, then you get a link to pay for it
 

straitman

Enthusiast
Moderator
Joined
Apr 27, 2003
Messages
16,982
Qantas
LT Gold
Virgin
Red
Flights
My Map
No you get on online chat.
They confirm the fare on the other airline.
Then they book a fare at the discounted price - you provide name etc, then you get a link to pay for it
Good to know even though I'm unlikely to use it on the short term.
 

flipstardirect

Junior Member
Joined
Mar 7, 2017
Messages
18
Qantas
Platinum 1
Virgin
Platinum
Oh well, I generally use JQ PBG for last minute weekend getaway bookings <72hrs prior, as I find Tiger tend to ramp up prices on my routes slower than JQ last minute. Oh well, just got to plan a week in advance now.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
41,514
You would have to make the booking via the online chat. I believe you can use a voucher to pay for some (or all) of the booking but I don't think Jetstar will refund (in cash or more vouchers) any residual value on the voucher.
Tried doing one of these today.

JQ would honour the $10 difference + 10% of $45 but cannot add Plus Bundle to earn QFF points although can add baggage and select seats for a fee. If I book the flight myself with Plus Bundle it is $95 but there's a VA flight af the same time for $75. :shock:

P.S. When did Plus Bundle go up to $40?
 

Danger

Senior Member
Joined
Jun 19, 2006
Messages
6,304
Are these Club Jetstar fares included in the price beat? That is, if the JQ fare is $99, the Club JQ fare is $89 and the competitor is $94, is it still eligible for a price beat?
 
Joined
Aug 21, 2011
Messages
8,689
Flights
My Map
Tried doing one of these today.

JQ would honour the $10 difference + 10% of $45 but cannot add Plus Bundle to earn QFF points although can add baggage and select seats for a fee. If I book the flight myself with Plus Bundle it is $95 but there's a VA flight af the same time for $75. :shock:

P.S. When did Plus Bundle go up to $40?
Sounds right, it has never been possible to add a Plus Bundle to a JQ price beat fare.

Regarding the Plus Bundle price, I have no idea - I stopped flying JQ a while ago. ;)

I'd just book VA if I were you.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
41,514
I'd just book VA if I were you.
Easy said but I'm sitting on ~$650 worth of JQ gift cards. ;)

I have found a few flights that could be of use. Book the wife and daughter on VA and book myself on JQ without the Plus Bundle. I'm guessing I can pay for seat selection for $5 without extra fees?
 

AFF on Air Podcast

  • Life as a Road Warrior – AIR028
    Sat, 25 Jan 2020 08:36:07 AEDT
      Ever wondered what it's like to be a road warrior, flying from Melbourne to Sydney every week or internationally multiple times each month? On this episode, AFF member "Sp ...
  • Indian Pacific & Other Epic Train Journeys – AIR027
    Sat, 11 Jan 2020 02:31:00 AEDT
      In this episode, we take a brief detour from the aviation discussion to talk about train travel! There's something nice - perhaps even romantic - about long-distance train ...
  • Status Runs – AIR026
    Sat, 14 Dec 2019 07:15:21 AEDT
      If you're a little bit short of the next airline status tier, a status run can get you over the line. In this episode, learn about the best status runs with Virgin Austral ...
  • British Airways Executive Club – AIR025
    Sat, 30 Nov 2019 22:53:26 AEDT
      Many Australians join Qantas Frequent Flyer by default. But even if you fly with Qantas regularly, you could benefit by using the British Airways Executive Club frequent f ...
  • Married Segments & More – AIR024
    Sat, 16 Nov 2019 04:32:20 AEDT
      Airlines seem to love married segments, but for frequent flyers and travel agents they can be extremely frustrating. Sometimes you'll find an award seat on a flight you w ...

Community Statistics

Threads
84,520
Messages
1,973,078
Members
51,902
Latest member
Sunadeyesw
Top