Jetstar have sunk to the lowest of the low! monday night my husband and i missed our flight. our fault, so we copped $120 charge to book another flight on tuesday. the guy gave us an option of either 06:45 or 12:50. so we chose the 12:50. when we tried to check in at 12 on tuesday we were told we missed the 06:45 flight! apparently jetstar's policy is if you miss a flight you must go on the next available. we were never once told this. we were told we had an option. the manager refused to listen to us, interrupted us, never once apologised and refused to acknowlede their staff had made a mistake and given us the wrong information. she basically called us liars, by saying she believed what the computer said and not us! there were seats available on the 12:50 but they refused to let us on it. when i asked for her name, she said rosalin but was holding her name badge/lanyard in her hand so i could not see it! absolutely disgusting service! the worst i have ever experienced as a customer anywhere! i am taking this further and encourage all to NOT FLY JETSTAR! this has got to stop. they cannot get away with this anymore. at the same time we had to rebook our flight on monday night, a single mother with a new baby was also refused and was told to sleep in the international area. our flight had not even started boarding at this stage!