Jetstar upgrade

[ike]

Has any members paid for a upgrade to starclass at check in on SYD-HNL or HNL to SYD at all? I have done it from KIX to BNE but unsure if it can be done from SYD to HNL. I am a QC member would be any good? Also can QC members flying on JQ use the QC in HNL?

 

[Flying Fox]

I didn't pay for an upgrade to StarClass on the HNL-SYD flight but when I was checking-in there was a staff member walking up and down the Y line asking everyone/yelling out if they were interested in upgrading for $300 (she didn't state a currency so I would guess it was USD).

Don't know anything about the SYD-HNL leg of the flight.

Yes, QC members can use the QC in HNL. I found the staff there to be excellent.

Enjoy your trip!

 

[Platy]

I upgraded SYD-HNL in July. I went to the JQ service desk in advance of the 3 hour opening and immediately they opened asked for the upgrade - paid the cash ($300 in those days) and then joined the Starclass queue to check in.

My travelling companion did the same on the HNL-SYD leg.

 

[file51]

On Departure Upgrade either way is AU$400+

At Syd you can go to the left end counter and ask there, at HNL they usually have a CSR out spruiking upgrades.

Did it in August both ways with no problems.

 

[ike]

If you pay for the upgrade at check in for say $300 do you get QFF points?

 

[abmj08]

Hi Depends on what you were originally booked as.

Points are awarded on the basis of your original fare type. Therefore if you had originally purchased a jetsaver fare(extra cheap ticket) and then upgraded to starclass at check-in, you wouldn't be entitled to points.

When you think about it, even though you paid for that upgrade to business class, you still haven't paid the actual full cost of a business class ticket so its understandable that you wont earn points.

 

[file51]

Hi Depends on what you were originally booked as.

Points are awarded on the basis of your original fare type. Therefore if you had originally purchased a jetsaver fare(extra cheap ticket) and then upgraded to starclass at check-in, you wouldn't be entitled to points.

When you think about it, even though you paid for that upgrade to business class, you still haven't paid the actual full cost of a business class ticket so its understandable that you wont earn points.

That is not totally correct.

Up until recently, if you paid for an ODU you did get the QFF points and SC's for J class.

Apparently some changes have been made to the booking system to prevent this, however it appears that some people still get points and SC's when upgrading from a ultra cheap Jetsaver fare (a friend recently flew back from Japan and paid for an upgrade, points/sc's were in his account 4 days later - this was 2 weeks ago)

 

[abmj08]

That is not totally correct.

Up until recently, if you paid for an ODU you did get the QFF points and SC's for J class.

if it was a case whereby you purchased a Jetsaver fare, upgraded at check in to starclass and then received points according to j class, it would've been done in error.

As some one who works for ff, the general rule is that technically check in staff for jq are required to advise that if you pay to upgrade at check in, you'll only be awarded points as per your original booking class. This is also suppose to be imprinted on the payment slip as well. eg. You pay for a jetsaver fare and upgrade, you'll be awarded points as per original booking class. Which means you'll receive nothing. If you originally book in a Jetflex fare such as Y class and you pay to upgrade at check in, you earn economy base points.

I have seen some cases whereby 2 pax travel together and both upgrade but one person automatically receives j class points compared to the other. This is usually the case when jq don't upgrade the booking system correctly as a normal seg upgrade eg y*J.. However, if done properly, no-one should be receiving pts unless they originally purchased an eligible fare type

 

[moa999]

if it was a case whereby you purchased a Jetsaver fare, upgraded at check in to starclass and then received points according to j class, it would've been done in error.

As some one who works for ff, the general rule is that technically check in staff for jq are required to advise that if you pay to upgrade at check in, you'll only be awarded points as per your original booking class. This is also suppose to be imprinted on the payment slip as well. eg. You pay for a jetsaver fare and upgrade, you'll be awarded points as per original booking class. Which means you'll receive nothing. If you originally book in a Jetflex fare such as Y class and you pay to upgrade at check in, you earn economy base points.

Useful post abmj08, although I would note that the 'upgrade fee' is generally the difference between the jetflex and starclass fares, so those jetflex flyers who upgrade are probably paying the same as those who booked starclass originally.
obviously the jetsaver flyers get a good deal.

 

[Platy]

I would note that the 'upgrade fee' is generally the difference between the jetflex and starclass fares, so those jetflex flyers who upgrade are probably paying the same as those who booked starclass originally

Yes, indeed, so looks rather mean and tricky on Deathstar's part, IMHO, not to award points and SCs.

Problem is that some pax get them awarded and some don't (even if they aren't technicaly supposed to). Such inconsistency tells me that the left hand doesn't know what the right hand is doing at Deathstar.

Heaven help the Qf group when the midget migrates offices...

 

[file51]

You will actually find another thread on here (will try and dig up the link) where many, many AFF members have benefited from such "errors" by JQ.

No less than 5 times have I personally earnt points and SC's on a $299 SYD-HNL fare (after paying between $300 & $400 at the service desk at check in).

As I stated previously, the way things were points and SC's were a free for all, that changed on the 1st of September as advised by QFF management via email after I enquired why one flight was awarded points, yet the return sector wasnt (both upgraded Jetsaver fares).

Nothing has ever been written on the payment slip other than name, locator, and amount paid.

It was nice to get some cheap points whilst it lasted, and as per previous, it would appear that you may still be lucky and get some points.

 

[file51]

http://www.frequentflyer.com.au/community/your-questions/odu-jetstar-starclass-10590.html

 

[Platy]

the general rule is that technically check in staff for jq are required to advise that if you pay to upgrade at check in, you'll only be awarded points as per your original booking class.

The issue of earning (or apparently not as the case appears to be) on PAID upgrades should be made absolutely clear on the Deathstar web site.

I've given this feedback verbally (to QF FF centre since you can't talk customer service to real Deathstar stormtroopers) and in the written surveys you get on board the scarebus...

Incidentally, I notice the new Fed Government is introducing legislation to force the airlines (kicking and screaming) to be upfront with the cost of tickets and services...'bout time too!!!

 

[serfty]

...still looking for the link

http://www.frequentflyer.com.au/com...odu-jetstar-starclass-10590-3.html#post192594

 

[file51]

http://www.frequentflyer.com.au/com...odu-jetstar-starclass-10590-3.html#post192594

just beat me too it....

 

[Alanslegal]

I could not find any information on the JQ site that ODU's will not earn J SC's and points. Can someone refer to me to an expressed T&C's link advising of this?

Given on the balance that there exist an internal memo from JQ to QFFP or vice versa to decline the award of J SC's and points, the ordinary passenger would not have this information and thus have a strong argument IMO to escalate this further to get his/her points awarded.

Unless it is clearly (verbally or expressly) advised at time of the ODU process, it is purely unfair if not unconscionable for JQ to sell ODU's than for QFFP to decline awarding SC and points purely because they have an alleged internal memo.