Svenc
Junior Member
- Joined
- Feb 25, 2009
- Posts
- 22
1 month to the day and despite missing point claims and a letter to Mr Joyce, I still do not have my QFF points for a Business Max return trip to HNLfrom SYD. This will impact on my Tier status review. I rang QFF Service today and the lady I spoke to was great - very helpful, but also aplogetic that Jetstar has fallen way behing in points notifications. When we lodge a missing points claim, QFF sends a confirmation request to Jetstar internally - but apprently Jetstar is no quicker wven when dealing with Qantas data requests. I have since supplied scans of boarding passes etc - seems the fastest resolution isto take Jetstar out of the equation. Shame, because the actual Business Max flights on JQ3 and JQ4 were good - for the price I was very happy - the meals were good, I took my own movies on a tablet as I dont like the devices they use. The Cabin crew were excellent and the wines etc quite acceptable.
Has anyone else experienced the tardy points transfer with Jetstar?
Has anyone else experienced the tardy points transfer with Jetstar?