Jetstar Star Class - domestic leg?

[fly-away-937]

i think you guys might be able to help me, as no matter how many times i ring JetStar or QFF, i cannot get anyone to answer my question....

if i book a Star Class fare via JetStar i.e. ADEL - BKK via MELB, and the ADEL - MELB leg of the journey is a QF flight, will i be travelling business class or economy?

:?::?:

 

[gilby08]

The fare basis on the QF will be D, so you will be travelling i Business class!

 

[gilby08]

i as no matter how many times i ring JetStar or QFF, i cannot get anyone to answer my question....

Lol, that's because everyone at the JQ call centre dosen't give a poo about what they tell people. JQ contact centre is outsourced with poo pay and working conditions and constant high turn over. And now the outsourced company is now outsourcing alot of work to KUL.

Fantastic stuff outsourcing does!

 

[fly-away-937]

tell me about it. it's a lose-lose situation.... you are either on hold for eternity, and SOMETIMES get someone that can answer queries, or you wait only 5 minutes for someone to tell you they don't know and cannot answer your question, 'maybe you should call qantas'. ARGH! so will i earn SC's at business class level for the ADEL - MELB sector?

 

[gilby08]

tell me about it. it's a lose-lose situation.... you are either on hold for eternity, 'maybe you should call qantas'. ARGH! so will i earn SC's at business class level for the ADEL - MELB sector?

Yes you would earn SC/points at business class rates.

Fortunatly for this call centre they don't have much hold times. Only really after 10pm because they under staff, or when there is an issue with payment or something.

 

[MEL_Traveller]

I can confirm you get biz class points and SCs when travelling on a QF flight under a JQ flight number and starclass.

The corresponding JQ flight number will generally be the QF flight number with a '6' in front of it.

However, my MEL-SYD flight did not credit to my QF account. I tried to claim the points on-line trying under the JQ flight (came back 'invalid flight') then I tried under the QF flight number and it also came back 'invalid flight'. Had to ring the call centre and they looked at the passenger manifest for the flight and found me that way.

It appears you pay for the domestic sector in biz class at pretty much the regular QF biz class fare less a few dollars. If you don't really need the biz class points and SCs then you can often save a few hundred dollars by booking star class from the international gateway only (ie MEL in your case) and buying your own connecting ticket in economy from ADL.

Regards

MEL_T

 

[Flying Fox]

Yes you will be flying QF in Business Class and get Business Class points and SC.

 

[fly-away-937]

t appears you pay for the domestic sector in biz class at pretty much the regular QF biz class fare less a few dollars. If you don't really need the biz class points and SCs then you can often save a few hundred dollars by booking star class from the international gateway only (ie MEL in your case) and buying your own connecting ticket in economy from ADL.

thanks so much for all your help guys....

i received a follow up call from QFF today, and they informed me that:

i will be travelling the domestic sector with Qantas in Business, but only if available. to elaborate, if the Business seats for that particular flight are sold out completely by Qantas, then i am pushed back to economy. apparently there is no sure way to guarantee what class i will be flying until i check in. nobody at all can confirm what class i would be flying for the domestic leg - as in discount or full economy, business, etc. and what the SC earn would be. i can't believe it. so MEL_T, my dilemma - do i pay $2115 MEL - BKK with jetstar, star class, and $130 ADEL - MEL with QANTAS, discount economy (total: $2245), at 260 SC's, OR, pay $2628 with jetstar ADEL - MEL - BKK, with POTENTIALLY 320 SC's? if someone at Qantas could guarantee i would earn 320 SC's, and business class for the domestic sector, i wouldn't think twice about the extra approx. $400....

SO CONFUSING! i can't believe there is no-one at Qantas OR Jetstar that can provide an answer!!!! unbelievable! so thanks for all your help everybody! :?:

 

[serfty]

Methinks you have been told a porky ... when you ticket you are booked to a specific class. In your situation it is generally D.

Most anecdotal information points to Qantas domestic business class being travelled for these connecting sectors - along with business SC's and QFF point credits.

 

[fly-away-937]

Methinks you have been told a porky ... when you ticket you are booked to a specific class. In your situation it is generally D.

Most anecdotal information points to Qantas domestic business class being travelled for these connecting sectors - along with business SC's and QFF point credits.

thanks serfty - i agree, it is impossible to 'not know' what class someone will fly. i suppose they will be able to tell me once i book and they can see a physical booking on their system to refer to. i am leaning towards biting the bullet and book the whole thing under a star class fare with jetstar.... fingers crossed it works i suppose!

 

[MEL_Traveller]

Methinks you have been told a porky ... when you ticket you are booked to a specific class. In your situation it is generally D.

Most anecdotal information points to Qantas domestic business class being travelled for these connecting sectors - along with business SC's and QFF point credits.

hehe - the OP may have been told a porky but it does sound plausible!

When i did my connecting flight (MEL-SYD) I couldn't get a straight answer from QF or JQ on the handling of the connecting sector either.

Starclass is essentially a premium economy fare, which fundamentally sounds right that it would book into a lower class of service if, as QF say, business class seats aren't available (or become unavailable in the event of irregular operations etc) on the day of connecting travel.

As mentioned before when I came to claim my points on line it did not recognise business class travel on either QF or JQ (came back as invalid). So maybe it is some type of JQ/QF version of a YUP?

If i didn't need the SCs I'd book with QF, $400 is a bit of a saving.

MEL_T

 

[fly-away-937]

i do need the SC's, but i wanna know how many i'll be receiving before i pay $400 extra - don't want it to be for nothing!!

 

[MEL_Traveller]

i do need the SC's, but i wanna know how many i'll be receiving before i pay $400 extra - don't want it to be for nothing!!

hmmm - i don't think there are any posters here on AFF that have had anything other than business class accommodation on connecting QF services. Given this, the risk appears minimal and you should book the connecting flight as part of the star class booking.

The other benefits of this include having everything one the one ticket (helps with rearranging connections if there are delyas to the JQ flights) plus I think it also helps you with having your luggage checked all the way through?? (I know they check the luggage through if you are connecting on the one ticket, although that may not mean anything, they may do it on two separate tickets anyways).

Plus also you get to 'enjoy' QF domestic biz class for a couple hundred bucks.

At the very worst, if everything conspired against you and flights got mucked up and a plane with a smaller biz class cabin was used and etc etc [insert disaster], this would probably only happen on one of your connecting flights (chances of it happening both times??), so the other would still be in biz class (with appropriate SCs) AND I'd pretty much bet that if you were downgraded due to the disaster that you'd be able to apply for full economy SCs (as it is, in essence, a premium economy fare).

cheers

mel_t

 

[MEL_Traveller]

Hi

just as an update I found my boarding pass for the domestic connecting sector on Qantas. It is issued by QF states Business as the class of travel, but in the remarks section it says 'SOLD AS JQ6xx_' (can't remember exactly but the xx_ is the QF flight number).

Even though my QFFF number was in the JQ booking (because it posted automatically) my status did NOT register on the QF boarding pass. (There was nothing aapart from the SOLD AS.

I flew directly into MEL on the return so don't have another bp to comapre.

MEL_T

 

[oz_mark]

Not SC related, but when connecting through SYD on Starclass (or any class for that matter), is the transfer process basically the same as for doing a QF DOM to QF INT through SYD? (i.e. free bus across etc).

Seems to be from what I read, but just checking!

 

[fly-away-937]

from what qantas and jetstar tell me, even if you are flying jetstar the whole way through e.g. MEL-SYD-international, or qantas to jetstar international, you have to collect luggage and almost 'check in' again. i don't know about the free bus to the international terminal - i have always flown qantas the whole way through when i've gone through sydney. i guess it's the convenience with other airlines - whereas jetstar is low cost.

 

[serfty]

Not SC related, but when connecting through SYD on Starclass (or any class for that matter), is the transfer process basically the same as for doing a QF DOM to QF INT through SYD? (i.e. free bus across etc).

Seems to be from what I read, but just checking!

I believe this is the case; you can't check in for JQi flights until you reach the International terminal.

At the gate 1 transfer desk they want to see your inbound QF BPs / luggage stickers.

Note that checked luggage would be transferred for you.

 

[MEL_Traveller]

from what qantas and jetstar tell me, even if you are flying jetstar the whole way through e.g. MEL-SYD-international, or qantas to jetstar international, you have to collect luggage and almost 'check in' again.

Serfty is correct - you do NOT have to collect your luggage and re-check it for a domestic-international connection between QF and JQ. Your luggage is through checked. This policy is clearly outlined on the JQ website under transfers.

And yes, you can take the free bus between terminals. That's what I did on my last trip. To be honest however i can't remember where I got my international JQ boarding pass which allowed me to take the bus. Maybe I just showed my eticket (or as serfty says just showing by inbound and luggage lables)?

Of course on the return all passengers must collect their luggage and clear immigration and customs and then recheck their bags (except for int/int transfers).

This makes the whole process very much easier!

cheers

Mel_T

 

[oz_mark]

Having booked said travel now, I notice that the domestic leg is in JetFlex class not StarClass. Methinks I've been diddled.

 

[MEL_Traveller]

Having booked said travel now, I notice that the domestic leg is in JetFlex class not StarClass. Methinks I've been diddled.

Oz - did you book a Jetstar rather than Qantas connecting flight? The former would be in jetflex. You can, of course, apply for a refund of the entire ticket (for a small fee) and rebook as two separate tickets using JQ starclass only form the international gateway and a cheepie add on.

Mel-T