I recently traveled SYD-MEL-SYD on a "pus bundle." I chose to pay the extra $35 each way so that I would be able to choose my seat, change flight if necessary and get QF FF SC. I booked my flight, downloaded toe Jetstar app and per-selected my seats. I hate sitting in the middle so I always make sure I select a seat that's not in the middle. Two hours before the flight i was not bale to access my flight on the app to check in. The airport Jetstar kiosk (self-check-in machines) would not let me check in either. At the Jetstar counter I was told that it was a full flight so I was not able to check in myself, which was a strange reason for the electronic system not to work. When I boarded the plane I was surprised to see that my seat changed and now I was allocated a middle seat. My pre-selected seat was probably re-sold again for another $35!
Secondly, the $35 "plus bundle" includes a $5 snack/drink voucher. On the way down to Melbourne the flight attendants did not offer it to me and I simply forgot about it. On the way back same evening i asked about it the the flight attendants took their time to check whether I was really entitled to such voucher. To be honest, it made me feel a little like a thief, as I was waiting for a moment for them to check. Eventually there was this nod of approval and I was rewarded with a cup of coffee- Yuppie!
I don't know whether I am expecting too much for the "extra" that i purchased for $35? In recent months I had acouple of trips on Jetstar Asia between Singapore-Vietnam and the flight attendants first served those who had those "extras" and were entitled to a complementary meal, snack or drink. Only then they would sell food/drinks/snacks to others who were on basic fares. In Australia the focus is on selling stuff and if you attempt to claim your "extra" you will see in the faces of the flight attendants expression of frustration.
Secondly, the $35 "plus bundle" includes a $5 snack/drink voucher. On the way down to Melbourne the flight attendants did not offer it to me and I simply forgot about it. On the way back same evening i asked about it the the flight attendants took their time to check whether I was really entitled to such voucher. To be honest, it made me feel a little like a thief, as I was waiting for a moment for them to check. Eventually there was this nod of approval and I was rewarded with a cup of coffee- Yuppie!
I don't know whether I am expecting too much for the "extra" that i purchased for $35? In recent months I had acouple of trips on Jetstar Asia between Singapore-Vietnam and the flight attendants first served those who had those "extras" and were entitled to a complementary meal, snack or drink. Only then they would sell food/drinks/snacks to others who were on basic fares. In Australia the focus is on selling stuff and if you attempt to claim your "extra" you will see in the faces of the flight attendants expression of frustration.
or opaque and as the bundles are charged at the same time as the fare, as one transaction, then the option of a credit card chargeback or dispute is made more difficult because they can tell the credit card provider that they cannot refund the total fare charged to the customer because the customer has flown from A to B and cannot breakdown the refund due into its constituent bundles or component prices. As others have pointed out - bundles and fares can be purchased up to say a year before flying so this delay between the cost of the service being paid and the date of the chargeback or transaction dispute along the lines of "services charged but not provided" introduces some problems.
