Jetstar offering compensation claim reviews in New Zealand

[Mattg]

Interesting - this notice now appears on the home page of the Jetstar website in New Zealand:

https://www.jetstar.com/nz/en/help/compensation-for-delays-and-cancellations

Historical claims for compensation​

We acknowledge that in recent years, the effects of the COVID-19 pandemic may have impacted our ability to provide the high standards of customer service in New Zealand that we hold ourselves to. This includes when we review claims for compensation following New Zealand flight disruptions within Jetstar’s control~.

If your New Zealand flight was delayed or cancelled due to reasons within Jetstar’s control~ and you believe your request for reimbursement was not handled correctly, please submit a claim for a secondary review via the form below.

Review my historical expense or compensation claim​

If you would like a secondary review of a claim relating to a New Zealand flight delay or cancellation that was within Jetstar’s control~, or if you would like to raise a new claim, where the disruption occurred prior to 7 May 2024, please complete the form below.

You’ll also need to provide supporting documentation (if you haven’t already done so) such as your itinerary, email or SMS notification about the delay or cancellation, and any receipts, invoices or other proofs of payment for expenses incurred as a result of the disruption.

Please note, you should only complete this form if your disrupted flight was prior to 7 May 2024.

If your flight was on or after 7 May 2024, you can make a new expense claim. Continue reading below and do not complete this form.

 

[Mwenenzi]

I had a JQ late afternoon flight CHC MEL where a pilot called in sick, Given this was NZ crew in my opinion that was in Jetstar control.
Purchased a QF fight for the next day. JQ refused to pay the difference.
Need to find the date. Will submit a claim.

NZ aviation consumer law is a little better than in AU.
AFF thread--> Jetstar NZ Consumer Commission penalty

• ComCom action results in $2.25 million penalty for Jetstar after misleading Kiwi consumers | Commerce Commission
• Jetstar Airways Pty Ltd | Commerce Commission
• Jetstar fined more than $2 million for misleading customers over compensation