Jetstar - Japan/Australia information

[NiZ]

Hi all,

Thought I'd post a bit of information here incase anyone comes by and needs it. This is HEARSAY (albeit from a very reliable JetStar management source) and you should call the JetStar call centre to confirm your flights. Be advised that the call centre staff don't seem to be fully briefed either.

Because of the plane grounded in coughet, JQ have a shortage of planes for INT routes. I only know of some details for Japan to Australia:

27/01/2010
- Tokyo to Gold Coast has been changed. Passengers flying JQ12 will be put onto JQ26 (Tokyo - Cairns), leaving Tokyo 2120. There are no flights from Cairns to the Gold Coast with Jetstar tomorrow morning AFAIK.
Passengers will be put onto a Domestic Carins - Brisbane (yes, BNE!) flight. Note that Domestic flights do NOT HAVE STARCLASS. If you have paid for StarClass, you will not be flying StarClass from Cairns to BNE AFAIK. This flight will arrive BNE at 1145am local time.

Here's where it gets tricky - the call centre advised me directly that passengers will have to find their own way from Brisbane Airport to the Gold Coast. My JetStar source says that there will be a bus from Brisbane to the Gold Coast airport.

28/01/2010 --> ??
- You can choose to change your flight to another date free of charge if you wish. However, tomorrow's flight (at least) will be flying:
Narita (NRT) - Osaka (KIX) - Gold Coast (OOL)
- Not sure when flights will be back to normal - dependant on when the planes are available for use again. According to my JetStar source, this should only be for a couple of days.

As always, please note that this is HEARSAY and I only know about changes to these specific flights. I would strongly stress anyone travelling in the next few days on INT JetStar to please call and confirm your bookings as soon as possible. It would also be advisable to arrive at the airport a little earlier to ensure you can get everything sorted out.

The day Virgin starts flying Tokyo to Gold Coast, I'll never travel JetStar again...

 

[futaris]

Jetstar Airways Cheap Flights, Low Fares all day everyday from the world's best Cheap Fare airline
Increased Security Measure For All Flights To The USA

Should have some information on jetstar.com, hopefully at the above URLs...

Flight Information | NARITA INTERNATIONAL AIRPORT OFFICIAL WEBSITE
Cairns Airport

 

[anat0l]

Cripes, cripes, cripes....what a ****ing mess......

Expecting people to find their own way to OOL from BNE? What a crock...I hope for the sake of pax there is some sort of bus or other means that won't leave them out of pocket and out in the heat.

Of course there is no Star Class on JQ domestic - this is the same if you booked a Star Class fare that required a repositioning (i.e. the repositioning is included as a flight with connection on the itinerary. No idea if that repositioning flight earns points and at what level.) It would also be an idea to shift some people onto QF operated CNS-BNE flights.

 

[oz_mark]

Here's where it gets tricky - the call centre advised me directly that passengers will have to find their own way from Brisbane Airport to the Gold Coast. My JetStar source says that there will be a bus from Brisbane to the Gold Coast airport.

This would be a breach og JQ's own conditions of carriage:

5.1 What your fare covers

Your fare covers the flight(s) for you and your applicable Baggage Allowance:

• from the airport at the place of departure specified in your Booking
• to the airport at the place of destination specified in your Booking.

Now they may stick you on a bus from BNE to OOL, but they are obliged to provide that service.