Last night I needed to book 2 x tickets Brisbane to Townsville one way on October 16th. The fare came up as $79, so I selected this fare and continued the booking process. I clciked no to everything including car hire, seating fee, carbon offset and everything else. I got to the payment page and entered the credit card details and clicked to process the payment. An error came up saying the fare couldnt be booked at this time. So I started the process again but the fare had jumped up to $139 (previously $79) per person. I called Jetstar and complained and they advised that the fare had gone up in price during the time I was making the booking. I complained that they had offered this fare which I had accepted and that if there was a fare rise it shouldnt apply to fares that were agreed and in the middle of being booked. He said the fares were not guaranteed until payment has actually been made, even though you accept the fare on the first screen during the booking process. Anyway after a fruitless 20 minute conversation I booked the tickets on Qantas. Today I checked the fare again on Jetstar and surprisingly enough the fare is once again $79.
I am aware that airlines place cookies on computers but I feel the above is bordering on dishonest and deceptive conduct. Has anyone else experienced incidences similar to that above.
What was so annoying about the above was that the fare suddenly became unavailable at the end of the booking process.
I am aware that airlines place cookies on computers but I feel the above is bordering on dishonest and deceptive conduct. Has anyone else experienced incidences similar to that above.
What was so annoying about the above was that the fare suddenly became unavailable at the end of the booking process.