Best way is to go through the proper channels. Last time I did so they sent me a reply in the mail with a voucher, and it was a compliment!
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Hello,
Does anyone know the email address of David Hall, CEO, Jetstar Australia/NZ?
Thanks!
Wow that's great and a massive change from Jetstar of old....- they say they have been trying to get better at customer service... Looks like it may be happening...