Jetstar check in

[KLMCM]

Hi, new to Jetstar, usually fly QF. Flying international, no luggage to check in. Website says can go straight to boarding gate but after we printed our boarding passes I went into app and it says just under boarding pass info that they need to check documentation even though checked in so have to go to checkin counter first. I did online chat with someone who said just go straight to gate so I gave her this further info and after going away for some time she said it was a security thing as it was an international flight. It seems a simple enough question and must come up often, confused as to contradictory information.

 

[MEL_Traveller]

You will need to visit the check-in desk.

 

[KLMCM]

You will need to visit the check-in desk.

ok, but why does website say...

If you’re travelling on selected Jetstar international flights and you don’t have checked baggage, visa or other entry requirements you may be able to check in online and go straight to the boarding gate when you arrive at the airport.

Please note that Straight to Gate is not available if:

• You’re travelling with an infant
• You made your booking through Jetstar Group bookings.
• You need assistance (eg, wheelchairs, extra seats, visual or hearing impairments, service dogs, young passengers travelling alone)
• Your booking has an outstanding balance

All international flights are eligible for Straight to Gate except for those departing Ho Chi Minh City and to or from Korea, the USA and China.

 

[MEL_Traveller]

Are you travelling to a country that has visa or other entry requirements?

 

[KLMCM]

Are you travelling to a country that has visa or other entry requirements?

No, Aust to Singapore

 

[MEL_Traveller]

No, Aust to Singapore

Singapore has entry requirements, including minimum passport validity and that you have an onward or return ticket. JQ will want to make sure you are complying with those requirements before allowing you to board.

 

[KLMCM]

Singapore has entry requirements, including minimum passport validity and that you have an onward or return ticket. JQ will want to make sure you are complying with those requirements before allowing you to board.

Thanks. Does that mean that every single person boarding that flight will need to queue at counter, terrifying thought

 

[MEL_Traveller]

Thanks. Does that mean that every single person boarding that flight will need to queue at counter, terrifying thought

Yes, more than likely! Although there may be connecting passengers who have already had their documents checked at other ports.