I hope this is the right place. thought I would share my recent Jetstar cancellation experience. We had booked Jetstar J Sydney Denpasar, returning evening of 16 June. Flight out fine, with access to First lounge courtesy of my wife's P status. We enjoyed two weeks in Bali (avoiding Kuta) and finished with 3 nights staying in a club suite at the Intercontinental Jimbarin Bay.
The airport check in was easy, with 10:35 pm departure on time. Come 9 pm and "flight delayed to 2:25 am due to weather". No further news until 1 am with "cancelled" showing. There was no advice on what to do next apart from another passenger coming back to the lounge to say she had heard we need to go back into check in. We milled around in check in for 45 minutes and watched as two staff started to deliver luggage from the hold using luggage carts. (4 bags per cart).
Finally a staff member told some of us within earshot that buses would be coming to deliver us to an Ibis hotel with a new scheduled flight for same time on Friday night. You would have to wonder what sort of hotel has 200 odd rooms available at 2 am. We had heard about the quality of this hotel and had no intention of getting on the bus. I rang the Intercontinental and they were great. They were full but there had been a late checkout and they said they would get the room cleaned and send a car to collect us. No club suites available but we could still access the club facilities plus complimentary massages and 6 pm checkout. (See photo of us enduring cancellation)
There was no advice from Jetstar on new arrangements and I didn't trust their departure information on their site or the fact that we had apparently been rebooked on a new flight for Friday night with same seat numbers. I called a friend in Australia to speak with them to confirm there was actually a flight scheduled. It wasn't until 4:40 pm on Friday that they sent a text to confirm the flight.
Check-in was chaotic with people lined up for three scheduled departures.
The good news is that we actually departed that night and only an hour late.
As far as the flight experience goes, their business cabin is adequate and service is pleasant but I would never fly with them again. Next time will be Garuda. We flew J with them to Bali a couple of years ago and I thought their service, food and bed were better than my Qantas J experiences.
Don
The airport check in was easy, with 10:35 pm departure on time. Come 9 pm and "flight delayed to 2:25 am due to weather". No further news until 1 am with "cancelled" showing. There was no advice on what to do next apart from another passenger coming back to the lounge to say she had heard we need to go back into check in. We milled around in check in for 45 minutes and watched as two staff started to deliver luggage from the hold using luggage carts. (4 bags per cart).
Finally a staff member told some of us within earshot that buses would be coming to deliver us to an Ibis hotel with a new scheduled flight for same time on Friday night. You would have to wonder what sort of hotel has 200 odd rooms available at 2 am. We had heard about the quality of this hotel and had no intention of getting on the bus. I rang the Intercontinental and they were great. They were full but there had been a late checkout and they said they would get the room cleaned and send a car to collect us. No club suites available but we could still access the club facilities plus complimentary massages and 6 pm checkout. (See photo of us enduring cancellation)
There was no advice from Jetstar on new arrangements and I didn't trust their departure information on their site or the fact that we had apparently been rebooked on a new flight for Friday night with same seat numbers. I called a friend in Australia to speak with them to confirm there was actually a flight scheduled. It wasn't until 4:40 pm on Friday that they sent a text to confirm the flight.
Check-in was chaotic with people lined up for three scheduled departures.
The good news is that we actually departed that night and only an hour late.
As far as the flight experience goes, their business cabin is adequate and service is pleasant but I would never fly with them again. Next time will be Garuda. We flew J with them to Bali a couple of years ago and I thought their service, food and bed were better than my Qantas J experiences.
Don