Jetstar Brilliant example of Disability Assistance

[ausi ski bum]

I traveled to Auckland on Jetstar on 13 Nov returning yesterday. I had a group of six people with a disability with me on a tour and one in a wheel chair with no mobility. The assistance they gave was fantastic, the young man grazed his knee making it blead and the crew including the pilot patched him up and assisted him into a wheel chair to deplane. They were so caring and friendly.

Thanks Jetstar I know you have had some bad publicity in this area but as a CEO of a disablity service, you have my vote for a disability friendly airline.

 

[Simo]

Great to hear...

Jetstar has had some bad press in regards to this issue.

I hope your comments are picked up by Red Roo or is there a Jetstar equivalent of red roo.

 

[tuapekastar]

Credit where it's due. JQ gets a certain amount of bad publicity re things like this (which may or may not be deserved in each instance) but this is clearly a good thing. Thanks for posting.

 

[wilco]

forgive my negativity, but what did JQ do exactly, that warrants such praise? IMO, they simply did what any socially responsible organisation is expected to do. But having said that, I'd be the first to jump down their throat if they didnt do it, so I guess they cant win either way.

 

[tuapekastar]

forgive my negativity, but what did JQ do exactly, that warrants such praise? IMO, they simply did what any socially responsible organisation is expected to do. But having said that, I'd be the first to jump down their throat if they didnt do it, so I guess they cant win either way.

You are correct in that it is what they should do, but I guess all we normally ever hear about is when they don't do something they should, or make a complete hash of it. Not suggesting that every thing that works like it should do be reported (obviously impractical and unnecessary) but it's just nice to hear positive comment from time to time.

 

[lovestotravel]

forgive my negativity, but what did JQ do exactly, that warrants such praise? IMO, they simply did what any socially responsible organisation is expected to do. But having said that, I'd be the first to jump down their throat if they didnt do it, so I guess they cant win either way.

Pretty much

They did what they are/were required to do and chances are they do it many times a day and no-one hears about it

 

[ausi ski bum]

Well basically from check in to loading to lifting the young man into his seat and from his chair to the airline one, checking on all the crew I traveled with the entire flight and the assistance on landing plus waving at him in the airport saying have a great holiday in both directions, they did very well.

The truth is most people in a wheel chair feel invisable most of the time so a little special and friendly treatment goes a long way. Sure its their job but after 26 years in the disability industry I can tell the difference between doing a job and genuine care.

Thanks Again

 

[wilco]

The truth is most people in a wheel chair feel invisable most of the time so a little special and friendly treatment goes a long way. Sure its their job but after 26 years in the disability industry I can tell the difference between doing a job and genuine care.

I'm going to have to disagree with you on 2 counts, but in a good way. Firstly, I think you were lucky to have had a wonderful crew that genuinely cared about the passengers. This IMO says more about them as individuals rather than the company or any training they may have received. Secondly, In my significantly less experience than yours, I have found that people with disabilities like or prefer to be treated no differently to anyone else and despite my inclination to assist wherever and however I can, I'm very mindful of not causing any offense. This has always been a tough one for me as we are all different.