danielribo said:...He was a little stumped when I reminded him he worked for an airline that doesn't sell refundable tickets...
danielribo said:So exactly 5 weeks (right on the day) later, the money was returned. Seems JQ are just extending and extending this process to suit themselves. Considering all Jetstar refunds are as a result of the airlines own mistakes/changes, this kind of time frame is totally unacceptable.
There is always other choices even if JQ appears to be the only choice.mainly tailfirst said:A proposal I am ready to agree with. Of course, when they are the only choice, it may prove more difficult.
JohnK said:There is always other choices even if JQ appears to be the only choice.
Bolman said:BAD Attitude! BAD service!
EVeryone seems to have a horror story!
Arrived to checkin at 29mins - fine this was inside the 30 minute close window - but come-on! It was the 3rd last flight of the day Bris-Syd. No more seats available on anything sorry sir. You'll have to come back tomorow??????????????????? AND pay $50 extra for missing your flight.
I hired another car, checked into to another hotel. Cost me way more than a qantas ticket would have in the first place. grrr.... never been back. NEVER again.
I would hate to think what would happen when JQ is the only choice on most routes.Bolman said:I hired another car, checked into to another hotel. Cost me way more than a qantas ticket would have in the first place. grrr.... never been back. NEVER again.
rhjames said:I don't know if it's possible to be on standby with Jetstar and get a seat if there is a no show. If not, I don't see how the seat can be gone. If it is I can sort of understand that all the seats are given away 29min before the flight eg some people waiting on standby, and given the last seats right on 30 min before the flight. However, I'd hope that they could bend the rules and wait a few more minutes, or do their best to find a seat. If there just aren't any, then that's the penalty of not being there well before time. If we travel with a cheap airline, I suppose we must expect the service that we pay for.
Jetstar said:Arrive on Time
To help us get you to your destination on time we must get your flight away on schedule. To do this we will close check-in:
For Domestic Australian flights operated by Jetstar (JQ) 30 minutes before your scheduled departure
For Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF) 40 minutes before your scheduled departure
For International flights to/from Australia operated by Jetstar (JQ), 60 minutes before your scheduled departure
Dave Noble said:I cannot see how their operating as they advertise is a bad attitude or bad service.
Bolman said:I also believe in operating as one advertises - without rules there would be anarchy right? But it is not that at all - it is the lack of compassion under such inconvenient circumstances. "Good service" = understanding the customer.
Bolman said:They should not have sent me away until the next day, that was a big no-no.