Jetstar Blues

[rhjames]

Ethernet - you make some good points. Unfortunately, doing anything is a time consuming exercise, which drags on in time anyway. If my issue had been $4,000 instead of $400, I would have raised hell. Unfortunately I had to go overseas for a few weeks soon after my incident with Jetstar, and had no time. My only satisfaction is that I haven't flown with them since, and I've made sure all my friends are aware of the problem - particularly the regular flyers. I've certainly cost them a lot more than an apology letter was worth.

 

[codash1099]

However (and posted without comment - I have no personal experience of J* and hope I never have any)

Friday July 20, 12:01 PM Jetstar takes out Strategy award


Jetstar has won an international award for operational excellence.

The airline took out the category at the Airline Business magazine's Airline Strategy Awards announced in London.

The award winners were selected by an independent panel of industry experts who said Jetstar had demonstrated an outstanding execution of the low-cost/low-fare airline model within the context of an existing legacy carrier, setting the company up for international long-haul expansion.

CEO Alan Joyce said the award was a tribute to the impressive work ethic and innovative approach that pervades the organisation.

The airline has carried in excess of 17 million passengers since start-up, enjoyed profitable and sustainable growth in the Australian domestic market and is now operating to six international destinations from Australia.

Mr Joyce said its international flying business will be grown aggressively while complementing further expanding Qantas international operations, and its domestic operations will grow by a further 40 percent. - Travelpress travel news

 

[Soundguy]

Jetstar has won an international award for operational excellence.

The airline took out the category at the Airline Business magazine's Airline Strategy Awards announced in London.

= Jetstar must be spending big on Airline magazine advertising. Unless "operational excellence" is code for crud service and dumping on their customers.....

 

[rhjames]

Jetstar has won an international award for operational excellence.

CEO Alan Joyce said the award was a tribute to the impressive work ethic

I expect Alan Joyce has never tried to buy a ticket. In fairness, they're probably ok a lot of the time. But if they stuff up, there's no provision (or intent?) to help the customer. Qantas made a similar stuff up for one of my tickets, and corrected it as soon as I notified them.

 

[jakeseven7]

I expect Alan Joyce has never tried to buy a ticket. In fairness, they're probably ok a lot of the time. But if they stuff up, there's no provision (or intent?) to help the customer. Qantas made a similar stuff up for one of my tickets, and corrected it as soon as I notified them.

I tend to agree, have flown J* quite a bit and have had no problems at all, I think they are everybody's favourite flogging horse sometimes, along with Virgin...

 

[oz_mark]

I tend to agree, have flown J* quite a bit and have had no problems at all, I think they are everybody's favourite flogging horse sometimes, along with Virgin...

The true test of any company is how the deal with problems as they arise. While all companies sometimes have issues in the way the deal with problems, Jetstar seems to be severely lacking in process, precedure, skill ans staff training in dealing with problems that occur. Qantas, in my experience, are generally good at resolving problems.

 

[rhjames]

The true test of any company is how the deal with problems as they arise. While all companies sometimes have issues in the way the deal with problems, Jetstar seems to be severely lacking in process, precedure, skill ans staff training in dealing with problems that occur. Qantas, in my experience, are generally good at resolving problems.

That's my experience too. Jetstar are ok until something out of the ordinary happens.

 

[d15.in.oz]

Jetstar seems to be severely lacking in process…

Given the recent “event”, I would disagree on the adverb. I think that this is the first time, we have ever seen Jetstar handle a crisis event… rather than the crisis event handle Jetstar.

It was good to see the controlled way “information” flowed (often only information about when updated information will be available, but that is good). Great to see the CEO doing an organised press conference, rather than a door stop at the home of their propaganda man. This has sent a very positive message that the guy at the top takes these problems seriously, and is taking a hands on role, when they occur.

And most importantly, no pissed off passengers on the 6 o’clock news!

P.S. Qantas Group might want to consider paying for AJ to get his teeth capped, as insensitive as that may sound.

 

[rhjames]

And most importantly, no pissed off passengers on the 6 o’clock news!

P.S. Qantas Group might want to consider paying for AJ to get his teeth capped, as insensitive as that may sound.

Intersting - that's not what I saw on the news interviews this morning. Passengers put in a room and abandoned by Jetstar. I wonder what really happened. Anyone know?

 

[d15.in.oz]

Intersting - that's not what I saw on the news interviews this morning. Passengers put in a room and abandoned by Jetstar. I wonder what really happened. Anyone know?

Mystery over Jetstar engine shutdown | The Australian

 

[rhjames]

Mystery over Jetstar engine shutdown | The Australian

That's interesting, but I'd like to hear from passengers about how it was handled.

 

[d15.in.oz]

That's interesting, but I'd like to hear from passengers about how it was handled.

http://abc.net.au/news/stories/2007/07/24/1986259.htm?section=justin there is video there too… Generally of passengers “upset” at having been delayed (well, who wouldn’t be), but overall, the "smarter ones" happy to have landed in Bali instead of the Timor Sea or Indian Ocean.

 

[NM]

http://abc.net.au/news/stories/2007/07/24/1986259.htm?section=justin there is video there too… Generally of passengers “upset” at having been delayed (well, who wouldn’t be), but overall, the "smarter ones" happy to have landed in Bali instead of the Timor Sea or Indian Ocean.

I guess they are glad they were flying with JQ and not BA :shock: .

 

[d15.in.oz]

I guess they are glad they were flying with JQ and not BA :shock: .

LOL http://www.ngcafrica.co.za/watch/program_details.aspx?id_program=1202 ...now wasn't it Boeing that managed to purge Airbus' claim about Four for Long Haul!