oz_mark
Enthusiast
- Joined
- Jun 30, 2002
- Posts
- 21,665
Jetstar apologises for 'inhumane' request over refund
- Thread starter oz_mark
- Start date
- Status
Elevate your business spending to first-class rewards! Sign up today with code AFF10 and process over $10,000 in business expenses within your first 30 days to unlock 10,000 Bonus PayRewards Points.
Join 30,000+ savvy business owners who:
✅ Pay suppliers who don’t accept Amex
✅ Max out credit card rewards—even on government payments
✅ Earn & transfer PayRewards Points to 10+ airline & hotel partners
Start earning today!
- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners
Join 30,000+ savvy business owners who:
✅ Pay suppliers who don’t accept Amex
✅ Max out credit card rewards—even on government payments
✅ Earn & transfer PayRewards Points to 10+ airline & hotel partners
Start earning today!
- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners
- Joined
- Apr 1, 2009
- Posts
- 19,220
- Qantas
- LT Gold
- Oneworld
- Sapphire
I think the problem must be that call centre staff don't have the ability to make any decisions. So they have to be strict and inhumane all the time?
JohnK
Veteran Member
- Joined
- Mar 22, 2005
- Posts
- 44,252
Staff only deliver the message sent from management.
Anyone in Christchurch regardless of whether they were affected by the earthquake or not should have been allowed to change/cancel flights.
Both Qantas and Virgin allowed anyone going to/from Brisbane during and after the floods to change/cancel flights even if they were not directly affected.
Clearly Jetstar has management issues. Being a LCC is not an excuse....
Anyone in Christchurch regardless of whether they were affected by the earthquake or not should have been allowed to change/cancel flights.
Both Qantas and Virgin allowed anyone going to/from Brisbane during and after the floods to change/cancel flights even if they were not directly affected.
Clearly Jetstar has management issues. Being a LCC is not an excuse....
- Status
Become an AFF member!
Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!
AFF forum abbreviations
Wondering about Y, J or any of the other abbreviations used on our forum?Check out our guide to common AFF acronyms & abbreviations.
