Jetstar apologises for 'inhumane' request over refund

[oz_mark]

Jetstar has apologised after telling a Christchurch family they would need to provide photographic proof signed off by authorities that their home was damaged in the earthquake before the airline would refund return flights to Australia.

Jetstar apologises for 'inhumane' request over refund - National - NZ Herald News

 

[samh004]

I think the problem must be that call centre staff don't have the ability to make any decisions. So they have to be strict and inhumane all the time?

 

[JohnK]

Staff only deliver the message sent from management.

Anyone in Christchurch regardless of whether they were affected by the earthquake or not should have been allowed to change/cancel flights.

Both Qantas and Virgin allowed anyone going to/from Brisbane during and after the floods to change/cancel flights even if they were not directly affected.

Clearly Jetstar has management issues. Being a LCC is not an excuse....