It's embarrassing how bad the QF website is

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Struggling to use your Frequent Flyer Points?

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While I'm not aware of any such system issues (I can follow up with the qantas.com team separately), I'd be happy to assist. Please send me a private message with your name and contact details as reference.

Thanks for the offer, however there is no rush, there are no OW carriers in my neck of the woods, so until I move to Australia in December there's no real need for the account anyways, to be honest I was originally trying to sign up to access the award search function when trying to book my seats to get home, and to avoid the AU residents joining fee (especially as hubby also needs to join). The first is sorted, and as for the second, it's still 172 days til I move (yes I'm counting) - so like I said no rush.

For the record, when I tried to join - I went to join frequent flyer page, filled in the details (using an o instead of ø in my county name) and clicked submit I get the following message:


There was an error processing your request.
Please try again or contact the Frequent Flyer Service Centre for assistance.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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