walpolepark
Newbie
- Joined
- Aug 6, 2017
- Posts
- 9
Anyone else having a problem purchasing Qantas Wine online?
Have never had any problems purchasing Qantas wine online until late March
When I tried to pay for the order I received an error message advising the order had been declined
But
My credit card was charged, thinking it was a glitch I used another credit card but had the same issue
Rang qantas wine who refunded my credit card and promised that the issue would be fixed by the technical team
I tried again in April through a Qantas wine sales person but they had the same issue, they assured me it would be fixed. They rang back a week later and tried to purchase through my account. Same issue Credit card debited but no order recorded. Although money was refunded within 24 hours- 3 months later and many emails and calls the issue is still not fixed.
So frustrating and no sure who to reach out to
Coming to the end of my points year with Points club so would like to add the necessary points I need
Any comments on how to get this fixed would be really appreciated
Have never had any problems purchasing Qantas wine online until late March
When I tried to pay for the order I received an error message advising the order had been declined
But
My credit card was charged, thinking it was a glitch I used another credit card but had the same issue
Rang qantas wine who refunded my credit card and promised that the issue would be fixed by the technical team
I tried again in April through a Qantas wine sales person but they had the same issue, they assured me it would be fixed. They rang back a week later and tried to purchase through my account. Same issue Credit card debited but no order recorded. Although money was refunded within 24 hours- 3 months later and many emails and calls the issue is still not fixed.
So frustrating and no sure who to reach out to
Coming to the end of my points year with Points club so would like to add the necessary points I need
Any comments on how to get this fixed would be really appreciated