Isabella

[Isabella Nozik]

My husband and I had 50000 miles each in our United frequent flyer accounts. They were supposed to expire in May so we booked tickets using frequest flyer accounts in April. We received confirmation each one separately showing separate accounts but United took all the mileage from my account and let my husband account to expiry without notifying us. We just founf out now. They don't talk to us upologising that it's not their error and sending us somewhere else. Anyone knows how to get it right?

 

[MelUser]

I think I know what's happened:

You booked 2 reward tickets and they took all the points from 1 account not half the points from each frequent flyer account and as a result of United's new 18 month no activity rule, the untouched account has had its points taken away.

You can try and explain the situation to United Awards' Manilla call centre but it will be hard to find someone who will listen - perhaps ask for the supervisor and explain that you have a complex problem that needs sorting out.

Otherwise, it always pays to get them to talk back to you exactly what they are going to do. I have found cultural/linguistic barriers dealing with United Awards Manilla Call Centre [I recently booked 4 return reward flights taking points from 2 different accounts] and also with Zuji's Singapore? call centre.

Best of Luck

 

[Isabella Nozik]

Thanks a lot for reply. Is it possible to get someone else except Manilla to listen to you? Any email addresses I can send email with attachments?